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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.94 (6931 reviews)

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4.94

Based on 6,931 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Poor Customer Service and Zero Support Very Poor Customer Service, Zero support This companies customer service is very poor, and their customer support is non existent. They continuly try ... Read more Reviewed on: 5th March 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6931)

Review of the First Response Finance, Car finance:

I have used first response for years,no hassle and e...

I have used first response for years,no hassle and easy company to deal with Reviewed on: 6th June 2024

Very efficient progress, able to change dates for pa...

Very efficient progress, able to change dates for payment if needed and very quick and excellent customer service Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Carl! Response date: 6th May 2025

This is my eighth finance agreement with them and th...

This is my eighth finance agreement with them and they've always went that extra mile to accommodate me to work round my finances and specialise in my circumstances and help with anything as long as you keep them in the loop and pick up phone they go above and beyond to help Reviewed on: 1st May 2025

Reply from First Response Finance It's great to see that you're a returning customer of ours David! We hope you're happy with your new vehicle. Response date: 6th May 2025

Customer service is amazing very helpful and profess...

Customer service is amazing very helpful and professional helped with everything that I needed Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Ashley! Response date: 6th May 2025

Friction Free First (Response) Finance

The dealer introduced us to First Response Finance, our application was processed quickly, and once approved it was straightforward to digitally sign the contract. It was a really smooth process, which for my first time buying a car on finance was fantastic. Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Joe! Response date: 6th May 2025

We're very helpful and helped me find the right moto...

We're very helpful and helped me find the right motorcycle Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 6th May 2025

Everytime I have had to call the custermor service i...

Everytime I have had to call the custermor service is phenomenal absolutely amazing I highly recommend these to anyone looking for finance Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Dev! Response date: 6th May 2025

Was good from start to finish, communication was great

Was good from start to finish, communication was great Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Dominique! Response date: 6th May 2025

Bangtidy

Excellent customer service , always helpful Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Richard! Response date: 6th May 2025

Great Service!

First response has been great. They went through all questions with me for my car finance and I now have my car thanks to them. They've been great help when I've had issues with the company I bought that car from too. Not too long a wait to get through to customer service and the customer service advisors. Make sure you are happy with the outcome of your call before finishing. Thank you! Reviewed on: 1st May 2025

Reply from First Response Finance That's great to hear, thank you Nic! Response date: 6th May 2025

Very flexible, easy to apply and very friendly custo...

Very flexible, easy to apply and very friendly customer services. You can pay however much before hand and also the website is very easy to navigate. Reviewed on: 1st May 2025

Reply from First Response Finance Thank you Zsofia for the four-star review! Response date: 6th May 2025

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