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Goodtogoinsurance.com: Travel insurance reviews

View other Goodtogoinsurance.com products
4.84
Based on 6,039 reviews, last reviewed 12th Jan 2026
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Very helpfull add users when you phone up Very helpfull add users when you phone up Reviewed on: 12th January 2026
Graham G's avatar
Graham G

Latest lowest rating:

1

Should be renamed Not Good To Go I had to make two claims after my trip in May/June this year, one for a delayed trip back due to my first train being delayed. I was travelling overla... Read more Reviewed on: 11th November 2025
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Diane C
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About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

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Goodtogoinsurance.com Travel insurance reviews (6039)

Used before and they are Good

5
I have used goodtogo previously and they were very god, helpful, friendly and professional, so much so I am using them again during 2023. Reviewed on: 8th August 2023
derekbird09@gmail.com's avatar
[email protected]

Easy & Clear

5
We've used GOOD TO GO for two years and never had a problem. In the beginning, we opted for a short-term policy, but we received full credit when we transferred to a full year. Clear and easy to understand. Reviewed on: 8th August 2023
Eric Olsen's avatar
Eric Olsen

Helpful staff

5
We have used this insurance company for several holidays. Te information is clear and easily understandable Reviewed on: 8th August 2023
Lionel Clarke's avatar
Lionel Clarke

Very Helpful Service

5
I have found this Insurance Company very helpful and courteous when I had reason to ring them. My query was rectified immediately. I would definitely recommend them for travel insurance. Thankyou Goodtogoinsurance. Reviewed on: 8th August 2023
A.McCoy's avatar
A.McCoy

Efficient

5
I rang to get a quote for my forthcoming holiday abroad. The chap that answered asked for details including health questions. He gave me the quote very quickly with different options.He was polite,friendly & reassuring..I would use this company again. Reviewed on: 8th August 2023
Jo Colling's avatar
Jo Colling

Reasonable price and easy to obtain

5
Being in our 80s it was easy for us to get insured without too much hassle. Reviewed on: 8th August 2023
Gatehouse 's avatar
Gatehouse

Appalling when you need to claim

1
All the good reviews for this company are from people who haven't needed to claim. The claims management is dealt with a different company called Global Response. Check out their reviews on trust pilot etc if you want to see how they deal with their customers. My dad had a policy with Goodtogo and fell ill and died on holiday. We have a claim outstanding with them since mid-November. It is straightforward and involves medical treatment approved at the time, a hotel extension agreed to whilst waiting for new flights, and repatriation costs we were given permission to pay and claim back so we could use our own choice of funeral director. We have provided receipts for all costs claimed. But this company is doing their utmost to avoid paying. They take weeks to answer emails if they reply at all. We've had to resend documents that we know they've already got on file. The list goes on. I have made a formal complaint and am waiting until I can go to the ombudsman so we can be reimbursed the £10k we are owed. Avoid this company, and all the other Ancile Insurance products, which are all administered by Global Response. Reviewed on: 7th March 2023
Kom R's avatar
Kom R

NO COVER FOR CANCELLED FLIGHT

1
DO NOT USE. NO COVER IN PLACE FOR CANCELLED FLIGHT. I booked this insurance company for my 87 year old dad. His flight was cancelled and there is no cover in place. Now I have to complain to Ombudsman. DO NOT USE unless you have read the very long small print. This significant exclusion was never pointed out. BUYERS BEWARE. USE AT YOUR OWN RISK Reviewed on: 16th January 2023
GOZ UB's avatar
GOZ UB

I like to speak to a call handler

5
After speaking to a couple of other travel insurance companies and hearing them inhale deeply and say they couldn’t help, I was worried, I phoned Good to go, declaring all my medical history as well as an operation due in the new year. I was very surprised at the price. Knowing I had declared everything,gave me complete peace of mind to relax and enjoy my holiday, whilst knowing if anything awful were to happen I would be ok. Fortunately I was, and had a great time. Reviewed on: 16th November 2022
Sandra Turner's avatar
Sandra Turner

Easy to complete

5
Easy to access, easy to read, easy to complete and get a quote. Reviewed on: 17th October 2022
sukhvinder.gill@nhs.net's avatar
[email protected]

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