Smart Money People Logo
Go to business site
Share this page
Link copied

Goodtogoinsurance.com: Travel insurance reviews

View other Goodtogoinsurance.com products
4.84
Based on 6,038 reviews, last reviewed 22nd Oct 2025
90% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to organise and pay for in one place nice conta... Easy to organise and pay for in one place nice contact person Reviewed on: 22nd October 2025
Michael Scarle's avatar
Michael Scarle

Latest lowest rating:

1

An incompetent organisation. An incompetent organisation who promised a refund from a cancelled policy in September. Despite persistent phone calls the refund is still outstanding... Read more Reviewed on: 15th October 2025
David R's avatar
David R
Read all reviews Write a review

About this product

goodtogoinsurance.com provide travel insurance for pre-existing medical conditions, and there are no upper age limits.

goodtogoinsurance.com cover all types of medical conditions. There are three standard levels of travel insurance cover to choose from, as well as cruise policies with additional benefits.

goodtogoinsurance.com travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used goodtogoinsurance.com before, you can also leave a review and share your experience.

Review Goodtogoinsurance.com: Travel insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Goodtogoinsurance.com Travel insurance reviews (6038)

Very Helpful Service

5
I have found this Insurance Company very helpful and courteous when I had reason to ring them. My query was rectified immediately. I would definitely recommend them for travel insurance. Thankyou Goodtogoinsurance. Reviewed on: 8th August 2023
A.McCoy's avatar
A.McCoy

Efficient

5
I rang to get a quote for my forthcoming holiday abroad. The chap that answered asked for details including health questions. He gave me the quote very quickly with different options.He was polite,friendly & reassuring..I would use this company again. Reviewed on: 8th August 2023
Jo Colling's avatar
Jo Colling

Reasonable price and easy to obtain

5
Being in our 80s it was easy for us to get insured without too much hassle. Reviewed on: 8th August 2023
Gatehouse 's avatar
Gatehouse

Appalling when you need to claim

1
All the good reviews for this company are from people who haven't needed to claim. The claims management is dealt with a different company called Global Response. Check out their reviews on trust pilot etc if you want to see how they deal with their customers. My dad had a policy with Goodtogo and fell ill and died on holiday. We have a claim outstanding with them since mid-November. It is straightforward and involves medical treatment approved at the time, a hotel extension agreed to whilst waiting for new flights, and repatriation costs we were given permission to pay and claim back so we could use our own choice of funeral director. We have provided receipts for all costs claimed. But this company is doing their utmost to avoid paying. They take weeks to answer emails if they reply at all. We've had to resend documents that we know they've already got on file. The list goes on. I have made a formal complaint and am waiting until I can go to the ombudsman so we can be reimbursed the £10k we are owed. Avoid this company, and all the other Ancile Insurance products, which are all administered by Global Response. Reviewed on: 7th March 2023
Kom R's avatar
Kom R

NO COVER FOR CANCELLED FLIGHT

1
DO NOT USE. NO COVER IN PLACE FOR CANCELLED FLIGHT. I booked this insurance company for my 87 year old dad. His flight was cancelled and there is no cover in place. Now I have to complain to Ombudsman. DO NOT USE unless you have read the very long small print. This significant exclusion was never pointed out. BUYERS BEWARE. USE AT YOUR OWN RISK Reviewed on: 16th January 2023
GOZ UB's avatar
GOZ UB

I like to speak to a call handler

5
After speaking to a couple of other travel insurance companies and hearing them inhale deeply and say they couldn’t help, I was worried, I phoned Good to go, declaring all my medical history as well as an operation due in the new year. I was very surprised at the price. Knowing I had declared everything,gave me complete peace of mind to relax and enjoy my holiday, whilst knowing if anything awful were to happen I would be ok. Fortunately I was, and had a great time. Reviewed on: 16th November 2022
Sandra Turner's avatar
Sandra Turner

Easy to complete

5
Easy to access, easy to read, easy to complete and get a quote. Reviewed on: 17th October 2022
sukhvinder.gill@nhs.net's avatar
[email protected]

Friendly, answer the phone fast

5
All smooth and we travelled confident we were well covered. Discount through RSPB membership. Reviewed on: 15th October 2022
Jan 's avatar
Jan

Great service

5
No hassle when getting my insurance been getting my insurance cover from good to go for over ten years great service Reviewed on: 15th October 2022
Billy Doherty's avatar
Billy Doherty

Competitive Price

5
Struggled to get cover for pre-existing conditions that wasn't extortionate in terms of cost. Very happy with the price paid and the cover provided by Good To Go Insurance. Reviewed on: 15th October 2022
William O'Connell's avatar
William O'Connell

Review Goodtogoinsurance.com: Travel insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill