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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.74 (1726 reviews)

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4.74

Based on 1,726 reviews, last reviewed 23rd Jun 2026

72% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very good and easy to use , and always helpful Very good and easy to use , and always helpful Reviewed on: 23rd June 2026

Latest lowest rating:

1

Very poor communication Applied for a top loan, did nit email me at all just closed my application. No communication at all from them. I only found out when I logged in Reviewed on: 26th May 2026

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Loans now

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Great Western Credit Union Loans reviews (1726)

I've never missed a payment I've come for a consolid...

I've never missed a payment I've come for a consolidation loan for all my debts which I'm perfect capable of paying but been refused even though I'm a loyal customer. I've asked for a review and noone even replied. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Nadine, Thanks for your feedback. We understand how disappointing it can be to be declined for a loan and appreciate you taking the time to leave us a review. As a responsible lender, we assess every application carefully to make sure any borrowing is affordable and in our members’ best interest. That sometimes means making difficult decisions, even when a member has been with us for a while. If you'd like to talk anything through, our team is here to help clarify the outcome of your application and support you where we can. Best wishes, Emily Response date: 24th June 2025

Really persona, always try to help

Really persona, always try to help Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Chris We really appreciate your response. At GWCU we strive to provide the best possible service for our members, so it's great to know that we've have been so helpful. We look forward to continuing to help you in the future! Many thanks Robin Response date: 25th June 2025

I have found Great Western Union very helpful and su...

I have found Great Western Union very helpful and supportive in extreme difficult times. I am very grateful for their services. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi David, Thank you for your kind words. We’re really glad to hear that we’ve been able to support you during difficult times, that’s exactly what we’re here for. It means a lot to know our services have made a difference, and we truly appreciate you taking the time to share your experience. Best wishes, Emily Response date: 24th June 2025

I have had 3 loans over the years and never had a pr...

I have had 3 loans over the years and never had a problem they are better than abank Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Nigel, Thanks so much for your review and for choosing us over the years. We’re really pleased to hear you’ve had such a positive experience with your loans, and it means a lot to know you value what we do. Best wishes, Emily Response date: 24th June 2025

I’ve had a couple loans but sadly my last one was de...

I’ve had a couple loans but sadly my last one was declined, never missed a payment on pervious loans, never defaulted, always paid early. I am in a better situation now for repayments yet declined. I was advised it was due to missed direct debits but I have not missed a direct debt. I was told it was on my credit file when I checked my credit report no such information was in there. It’s is disappointing but I found another company who were able to assist. Reviewed on: 17th June 2025

Excellent service

The service I received was excellent and I received a decision on a loan swiftly. I consolidated debt, making my loan repayments more affordable. I strongly believe in the ethos for Great Western Credit Union and they were there for me when I needed them. I would not hesitate to recommend. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Kate Thanks so much for sharing your experience with GWCU! We're really glad to hear that our process was smooth, and that we could support you by ensuring your repayments were made more manageable by consolidating your debt. Your recommendation means a lot to us, and we truly appreciate your trust! Many thanks Robin Response date: 19th June 2025

Really positive experience.

Really positive experience. Struggle to receive a loan from many other companies but was offered one with great Western credit union Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Tayler Thanks so much for such a kind response! We're so glad we were able to support you when others couldn’t, and that you were able to access fair and responsible financial options with GWCU. We'll be here whenever you need us! Warm regards Robin Response date: 19th June 2025

Fantastic credit union.!

Cannot fault this credit union. Brilliant and helpful service from the second I joined and continued to help throughout. Truly are a credit union that helps and not just claiming the title. Would recommend to anyone.! Really appreciative of this credit union. I really hope they continue and don't change in the future Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Christina Thank you for your thoughtful review! It means a great deal to hear that you’ve felt genuinely supported from the very start of your membership. It's also great to hear that you feel we are aligned with our values. We’re truly grateful for your recommendation and loyalty! Best wishes Robin Response date: 19th June 2025

I have savings with Great western union but unable t...

I have savings with Great western union but unable to take loan.. I don’t know why Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Francis, Thank you for taking the time to leave us a review. We're sorry to hear that you've been unable to access a loan from us and we understand how frustrating that can be. While we aim to support as many of our members as possible, we also have a responsibility to lend in a way that’s fair, sustainable, and in the best interest of our members. That sometimes means we have to make difficult decisions to help protect individuals from potential financial strain. These decisions are never easy, and we appreciate your understanding. If you'd like to speak to someone about your application or get more clarity, our team would be happy to help, please don’t hesitate to get in touch. Thank you again for your feedback and for saving with us. Best wishes, Emily Response date: 20th June 2025

Peace of mind .

They have always been helpful to me with my loan and savings . I paid regularly but If I had any problems I am confident they would help. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Susan We really appreciate your kind words! We're really pleased to hear you've felt supported with both your savings and loan. It's also great to know that you would trust us if there were ever any problems! We really value your feedback and GWCU are always here if you need more support in the future! Best wishes Robin Response date: 18th June 2025

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