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Habito: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (1384 reviews)

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4.90

Based on 1,384 reviews, last reviewed 26th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Amazing service So pleased a friend recommended Habito to me. Communication was brilliant throughout. Loved the messenger system. Reviewed on: 26th May 2023

Latest lowest rating:

2

You get better advise from Google search Even though I got an offer in the end the experience was horrendous and I would advise this broker to anyone. My property was undervalued and amid the... Read more Reviewed on: 17th October 2022

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About this product

If you're looking for Habito mortgage broker reviews, welcome to Smart Money People. We collect reviews so that others can be better informed when making their financial decisions. Perhaps you've used Habito's innovative mortgage finding solution in the past? Please share a review of your own…comment on the process, the app, and anything else to do with your mortgage application process so that others can decide if Habito is right for them.

Habito Mortgage Broker reviews (1384)

Review of the Habito, Mortgage Broker:

Habito almost cost me my mortgage and house purchase

Almost cost me my mortgage and unhelpful when the bank screwed up. I applied for a mortgage last April through Habito. However, the lack of support and "greenness" of the Habito team meant that I had to wait 3 months for my mortgage to be approved, and was given false information multiple times. Here are reasons why you shouldn't go with Habito: - despite being "online first", the application tracker is not really updated by Habito or granular enough in terms of the mortgage steps. So it is close to useless. - during the entire process, my mortgage case was passed to more than 5 Habito employees, like a conveyor belt, each one only responsible for a stage of the process. There was no continuity - there is an online chat function, which is easier than email or phone. But that is only if your case manager replies promptly. Many times I was left waiting more than 24 hours for a reply, and had to call to chase. - I was provided wrong information multiple times. The worst was when I was told by my case manager that my mortgage had been final approved, which is the step before exchange. Only to be told two days later that it was a mistake. The other time I was told that the valuation survey had been completed. But two weeks later, I was told it had not. So if you want a trusted pair of hands with your house purchase and mortgage process, stick to a professional, tried and tested old school mortgage broker. I get the feeling that Habito is just a fancy website, lots of VC money, and very green operational managers who think they can just hire a team to man a chat/call centre. But mortgage brokering can be complicated, unfortunately Habito is of no help if things go wrong with your mortgage process. Which is why you want to go with a mortgage broker - to help you if things go wrong. Reviewed on: 5th February 2018

Great experience

Was easy going, had Habito lined up for quite sometime now but was waiting for the right time. Everything was super easy from chatting to uploading all our documents Reviewed on: 5th April 2023

Fantastic customer service

Smooth, efficient and friendly customer service. Highly recommend! Reviewed on: 5th April 2023

Fantastic, easy to use service

In short, third mortgage through Habito. Wouldn’t have used them three times is it wasn’t a good company. Reviewed on: 5th April 2023

Very good service, everything online is great

Very good service, I liked that everything was online and the agents that helped were really good. The only improvement is the chat function could be improved as its a little buggy. Reviewed on: 5th April 2023

Perfect service

Efficient, quick, comprehensive, no fees. Habito is the only choice for mortgage broker. Reviewed on: 5th April 2023

Brilliant Service

Absolutely brilliant service from Emily the mortgage advisor. She has been very supportive and found us a better deal than anywhere else could have done. Thankyou very much habito Reviewed on: 5th April 2023

A quick and efficient way to find the best deal

I was walked through each scenario and projection. The mortgages that were looked at but not considered was a useful thing to see too. Genuinely feel like they have your best interest at heart. Reviewed on: 4th April 2023

Quick and simple!

Took less than 2 hours to get my application submitted. The previous broker took nearly a week to get to the same point! Reviewed on: 4th April 2023

Great Service

I used Habito recently to re-mortgage my property, Richard was first class and the process was a breeze. Will definitely use again, Thanks Habito. Reviewed on: 4th April 2023

Most efficient and helpful service I've ever used!

I had the pleasure of David helping me with my remortgage and I can honestly say it was the most amazing experience I've ever had. Stress free and really informed. I was part of the whole thing and felt like I was being given all the info I needed to make the best decision. Superb business!! Reviewed on: 4th April 2023

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