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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1625)

Helpful personal service

Went into Rugby branch to close an old account and open new savings account for myself and my husband (a new HRBS customer). Although the person serving us was learning the new system installed in the previous week she was very pleasant and asked colleagues for help when needed. New account passbooks received promptly. Reviewed on: 13th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 14th June 2021

Excellent customer service

I needed to open additional new account quite quickly, so I emailed a query before going to the South Wigston branch. I was telephoned in good time, we discussed my needs and when I arrived in branch, everything was ready waiting for me. The staff were friendly and accommodating. Great experience. Reviewed on: 11th June 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 14th June 2021

A breath of fresh air!

Unusually for these days this building society seems to put friendliness and efficiency at the forefront of its service offer. They may be small but can beat the big boys hands down. Reviewed on: 9th June 2021

Caring Building Society

The staff are very friendly and helpful. You can still have paper copies and savings books. As an older person I do online banking but I like to be able to go to a branch and have a little help with things. Hinckley & Rugby still looks after people. Reviewed on: 8th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 9th June 2021

Reviee

Great customer service and communications. Reviewed on: 7th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 8th June 2021

The staff understand what service is required and deal with it promptly

I do not understand what you mean by "Title Your Review". On my last visit the staff understood what service was required and dealt with it promptly and efficiently. Reviewed on: 6th June 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your feedback. As a local savings provider we are always striving to ensure we have a competitive range of products for our customers. Thank you for saving with us and we look forward to assisting you in the future. Response date: 7th June 2021

Old Fashioned Service!

H&R provide exactly what they say. Traditional service with a modern twist. Actual humans you can talk to, and who help you without assuming you should know all the answers. Reviewed on: 2nd June 2021

Excellent service throughout.

Couldn't fault anything. Very efficient staff. Felt very valued. Happy customer. Reviewed on: 29th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 1st June 2021

My experience

Good and efficient service, with helpful and friendly staff. Reviewed on: 27th May 2021

account quickly & efficiently sorted

staff very helpfull. had no difficulty setting up the account Reviewed on: 26th May 2021

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