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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2041 reviews)

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4.83

Based on 2,041 reviews, last reviewed 6th Jun 2026

454% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Great service at Rugby branch Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort o... Read more Reviewed on: 6th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2041)

New Customer

I needed advice on setting up a postal savings account. I spoke on the telephone and found the assistant clear, helpful and reassuring. So far all has gone to plan with an acknowledgment e mail. Reviewed on: 15th December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 17th December 2020

Highly satisfied in the professional manner which my account was opened

From my initial contact I have continually been updated by 'H&R Customer Services' at every stage of opening my account. Reviewed on: 11th December 2020

The counter service was excellent, but it was the Office Manager who served me

This was my first visit to a branch text book service, good interchange, he asked me had I received recent letter about notice and he briefly and simply explained it. I asked him why I had not received a statement (even an annual one) in 2years) That is why he is the Office Manager! Reviewed on: 10th December 2020

Satisfied new client

I liked H & R's efficient and personal response. I haven't had a chance to use their savings account yet - but I am greatly encouraged by my 'account-opening' experience. Reviewed on: 10th December 2020

Two Year Bond

Relatively competitive interest rate, very well dealt with by helpful Branch staff at Rugby. Very efficient. Reviewed on: 10th December 2020

EFFICIENT FRIENDLY SERVICE

GOOD PROMPT SERVICE AND FRIENDLY ATMOSPHERE Reviewed on: 10th December 2020

Good service

Always there at the end of the phone..that is so refreshing Reviewed on: 10th December 2020

Good experience

1st time I have opened a savings account with Hinckley & Rugby BS , very impressed with service and speed of getting the account open. Will definitely look to use more often in the future. Reviewed on: 9th December 2020

Great in branch service

As a new customer I have just opened an account with the Hinckley and Rugby Building Society. I completed the form and had one question but the given phone number was just a recorded message telling me to use the 'contact us' facility on the website. I did this and 48 hours later have had no response. Fortunately I have a branch near to where I live and went in to ask. The lovely staff answered my question immediately and opened my account there and then so I didnt have to post the application. I look forward to dealing with them again in the future. Reviewed on: 9th December 2020

Efficient and friendly service

The office dealt with my requests quickly and efficiently; I received an email the same day and postal communications arrived promptly. A very good society to deal with. Reviewed on: 9th December 2020

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