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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Excellent experience

The agent who dealt with us was very knowledgeable, extremely pleasant and very helpful with all the paperwork involved in opening a savings account for our grand daughter. We didn't find it straight forward at all, but the agent was very patient with us and was interested in us and our grand daughter as she ploughed through it all. All in all a more then pleasant experience. Reviewed on: 5th February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 8th February 2021

Excellent service & help by friendly staff

Safe environment in these difficult times Reviewed on: 5th February 2021

Helpful advice

Firstly spoketo a receptionist who was very friendly and helpful, she then referred me to another lady who rang me back. Both ladies were efficient and helpful, hence I was able to fill in my form and open a new account. Thankyou. Reviewed on: 5th February 2021

Excellent customer service

Friendly staff who went the extra mile to explain products and offered great customer service, nothing was too much trouble and they kept me informed every step of the way opening my accounts Reviewed on: 3rd February 2021

Efficient and informative

Wanted info on savings. New account set up...passbook arrived.. Good service Reviewed on: 3rd February 2021

Helpful and swift response.

With one product coming to maturity,I contacted HRBS and was given help about the option I was looking at and also assistance when I mentioned issues with my online access. Proactive assistance and swift response. Reviewed on: 2nd February 2021

Went smoothly

Quick and efficient Con firmed and completed immediately Reviewed on: 1st February 2021

Better than average

Completed on on line return but surprised you don’t get any email confirmation No confirmation that application or cheque received Did receive confirmation that cheque had cleared and account active Reviewed on: 29th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this feedback which we have shared with the teams in our branches and head office. We are happy you were satisfied with the service you have received. Response date: 1st February 2021

Service for H & R savers

I have used H & R many times over the years, especially latterly, & have found them to be competitive, helpful & convenient. Unfortunately now they have moved from Countesthorpe it is not so handy, But Broughton Astley staff are very helpful when you contact them. I would support them as one of our more local businesses as well. Reviewed on: 28th January 2021

Service

Efficient service and efficient and friendly staff Reviewed on: 28th January 2021

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