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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Excellent customer service

Wonderful customer service at the castle street branch, pleased with everything when I go into the branch and they are very welcoming, very friendly and are very professional! Well done Jamie and the team Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Sandra. We’re delighted to hear that you consistently receive wonderful customer service at our Castle Street branch. It’s fantastic to know that Jamie and the team provide a welcoming, friendly, and professional experience each time you visit. We’ll be sure to pass on your kind words to them — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Very welcoming nice friendly staff everything explai...

Very welcoming nice friendly staff everything explained in detail as to the product I was looking to invest in Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re delighted to hear that our team provided a welcoming, friendly experience and explained the product in detail. It’s wonderful to know that you felt supported and well-informed throughout your visit. We look forward to assisting you with your future financial needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service from Linda

Excellent customer service from Linda Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Kim. Thank you for your feedback. We’re delighted to hear that you received excellent customer service from Linda. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Very helpful

The south wigston branch were very helpful and got the account all ser up Reviewed on: 28th November 2025

Reply from Hinckley & Rugby Building Society Hi Gav. Thank you for your feedback. We’re delighted to hear that the South Wigston branch were able to help you and get your account all set up smoothly. We’ll be sure to pass on your kind words to the team. We look forward to continuing to support you, and see you soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Good product and excellent service.

Good product and excellent service. Reviewed on: 27th November 2025

Reply from Hinckley & Rugby Building Society Hi Graham. Thank you for your feedback. It's great to hear that you were pleased with both the product and the service you received. Providing excellent service is always our priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

I recently visited the building society to ask about...

I recently visited the building society to ask about savings options and other investment opportunities, and I was extremely impressed with the level of service I received. JO was friendly, patient, and genuinely interested in helping me understand the best choices for my financial goals. They explained everything clearly, without any pressure, and took the time to answer all of my questions in detail. It’s rare to find this kind of personal attention and care, and it made the whole experience feel comfortable and reassuring. I left feeling confident about my options and truly valued as a customer. I highly recommend this building society to anyone looking for trustworthy advice, excellent service, and a team that puts customers first. Reviewed on: 27th November 2025

Reply from Hinckley & Rugby Building Society Hi Rich. Thank you for taking the time to share your experience. It is wonderful to hear that Jo provided such friendly, patient, and knowledgeable support, helping you feel confident and well-informed about your financial options. It’s also great to know that our personal attention and care made your visit comfortable and reassuring. We’ll be sure to pass on your kind words to the team — they’ll be greatly appreciated. We look forward to seeing you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Great Service

Thanks to Linda at South Wigston for her helpfulness and knowledge when dealing with our needs. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that Linda at our South Wigston branch was able to assist you with helpful and knowledgeable support. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. We’re always here to help with any future needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

First class service from Neil and the team!

I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along with the others present that day, could not have been more helpful. They were very understanding of what I wanted to do and explained everything in very clear detail. I could not have wished for service any better. It is so reassuring to know that there is such wonderful customer service to be found these days. Thank you Neil and all of the team. I will look forward to my next visit. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Hi Edith. Thank you for your wonderful feedback. It is wonderful to hear that Neil and the rest of the team provided such helpful, understanding, and clear support during your visit. It’s fantastic to know that you felt well looked after and reassured by the level of service you received. We’ll be sure to pass on your kind words to Neil and the team. We look forward to welcoming you back to the branch on your next visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent, very efficient and friendly.

Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was, as always, very pleasant, took time to explain the products I was interested in, answered all my questions thoroughly and with great patience. Reviewed on: 22nd November 2025

Reply from Hinckley & Rugby Building Society Hi Elizabeth. We’re delighted to hear that you found our service efficient, friendly, and reliable. It’s wonderful to know that you’ve trusted Hinckley & Rugby with many of your savings products over the years. We’re especially pleased that Neil once again provided such pleasant, patient and thorough support, taking the time to explain the products you were interested in and answering all your questions clearly. We’ll make sure your kind comments are passed on to him. Thank you for your continued loyalty — we’re always here to help whenever you need us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

The best..

First class attention and best advice pleasantly offered Reviewed on: 21st November 2025

Reply from Hinckley & Rugby Building Society Hi Irene. Thank you for your feedback. We’re delighted to hear that you received first-class attention and helpful advice. Providing clear guidance and a positive experience for our members is very important to us, and it’s wonderful to know we met your expectations. If there’s anything more we can assist you with, please don’t hesitate to get in touch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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