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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Higher interest after advice

Member of staff recommended switching part of our easy access savings to a cash isa, which gave us a higher interest rate. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're pleased to hear that a member of our team was able to provide helpful information about your savings options, and that switching to a Cash ISA has offered you a better rate. Supporting our members with clear, accessible information is a vital part of the service we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support and we look forward to welcoming you again in our branch soon. Response date: 15th October 2025

The staff were really helpful, they were also availa...

The staff were really helpful, they were also available when ever we had questions and were very professional in helping us Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're really pleased to hear that our team was helpful and dealt with your queries professionally, that's exactly the level of service we aim to provide. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon. Response date: 15th October 2025

Very happy with service

Went in to enquire about ISA's, was guided through options (by Rita), rang back and made an appointment for following day (with Marie), all went well and arranged a transfer for the required ISA, very happy with service. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Michael. We're very pleased to hear that your experience was smooth and helpful, from your initial enquiry with Rita to your appointment with Marie. It’s great to know everything went well and that you were happy with the service. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support and choosing the Society to grow your Cash ISA savings. Response date: 15th October 2025

Customer service was excellent with everything expla...

Customer service was excellent with everything explained fully Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're so pleased to hear that you received excellent customer service and that everything was explained clearly - that's exactly the experience we aim to provide. We place a high value on our branch-based, face-to-face services, and it's great to know they continue to make a positive difference for our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support. Response date: 15th October 2025

It went as expected, as it usually does.

It went as expected, as it usually does. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're glad to hear everything went as expected — consistency and reliability are exactly what we aim to deliver for our savings customers. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your comments. Response date: 15th October 2025

Closing interest on bond paid by cheque!

I had a fixed rate bond which matured and I reinvested the capital into a new bond. Despite the fact that you pay the annual interest direct to my bank current account you only pay the closing interest by cheque. How old fashioned and inconvenient! Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with our process for the closing interest. Please be assured that we do feed comments like yours back to the relevant teams, and they are genuinely appreciated as part of our ongoing efforts to improve our services. If you’d like to help shape the future of how we do things, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for your continued support and choosing the Society for your savings. Response date: 15th October 2025

Always a pleasure

Always a pleasure very friendly helpful staff. Always clean quite accessible. I have been a customer since the 70s Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review. It’s wonderful to hear that you’ve consistently had such a positive experience with our friendly and helpful staff, and that our branches continue to meet your needs. It’s wonderful to hear you’ve been a member since the 1970s, we’re incredibly grateful for your loyalty! If there’s ever anything more we can help with, please don’t hesitate to get in touch or pop into your local branch, we’re always happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for being such a valued member. Response date: 15th October 2025

Very helpful and friendly with our enquiries

Very helpful and friendly with our enquiries Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words. We're really pleased to hear that our team in Lutterworth was helpful and friendly with your enquiries, that’s exactly what we’re here for, and why we continue to offer face-to-face branch services. If there's anything else we can assist you with, please don’t hesitate to get in touch or pop into the branch. We're always happy to help. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support. Response date: 15th October 2025

The ladies at south Wigston branch are fantastic.

The ladies at south Wigston branch are fantastic. I’m always greeted by name, and treated like someone special. Very helpful with any queries, Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Stepahnie! We're delighted to hear that the team at our South Wigston branch have made you feel welcome and valued, it's exactly the kind of experience we strive to deliver every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for taking the time to tells us about your experience and choosing the Society for your savings - we really appreciate it! Response date: 15th October 2025

Counter staff, Diane, in your Nuneaton branch dealt...

Counter staff, Diane, in your Nuneaton branch dealt with my business with charm and professional competence. It was most refreshing experience to deal with an engaging person rather than a computer sceen. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your experience with us Warren. We're delighted to hear that Diane at our Nuneaton branch provided such a human and professional service. It’s always wonderful to hear how our team members make a real difference - especially when it comes to offering that personal, face-to-face experience. We truly value feedback like yours, as it highlights just how important our branch teams are in helping members feel supported and valued. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-pane Response date: 10th October 2025

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