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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1998 reviews)

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4.86

Based on 1,998 reviews, last reviewed 23rd Apr 2026

526% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

4

Very friendly, proffessional & focussed staff. Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation. Reviewed on: 23rd April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1998)

Natalie in Lutterworth was helpful, friendly and eff...

Natalie in Lutterworth was helpful, friendly and efficient. Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Sheila It’s great to hear Natalie was able to assist you with your savings and did so in a friendly, professional manner. Please do not hesitate to pop in branch or call our team should you need any further assistance in future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY...

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY CLEAR EXPLANATIONS AND ACHIEVED ALL THAT WAS NEEDED Reviewed on: 2nd April 2025

Reply from Hinckley & Rugby Building Society Hi Malcred Thank you for taking the time to pass on your comments about your experience in our Hinckley branch. It’s great to hear we were able to assist you with all you required and that our team was welcoming. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Great Service!

We always like to go into the South Wigston branch as the staff are very helpful. Marie & Rita fully explained the accounts we could transfer our money into. They were both extremely knowledgable about the accounts available to us. Many Thanks Reviewed on: 1st April 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you have found our team at South Wigston to be helpful and knowledgeable and that you enjoy your visits to our branch. We are committed to retaining our face-to-face services in our local towns and villages. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Convenient being local.

Convenient being local. Quick efficient & very helpful staff in the branch Reviewed on: 29th March 2025

Reply from Hinckley & Rugby Building Society Hi Jill Thank you for taking the time to share your feedback. It’s good to hear we’re conveniently located for you; we are committed to retaining our presence in our local towns and villages. It’s also great to hear our staff are helpful and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Friendly, professional, efficient.

Diane at Nuneaton branch was friendly, professional and highly efficient .... exactly what is required for customer satisfaction and retention ...... Excellent Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Wow, they are exactly the words we love to hear from our members regarding the service offered by our team. Thank you for taking the time to pass on your feedback for Diane, it’s much appreciated. We will ensure this is shared with Diane and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Rita was very helpful.

Rita was very helpful. It proved easy to change accounts for my elderly mother. The cancelled and new passbooks were returned by post safely and swiftly after my visit. Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide this feedback for Rita. It’s good to hear she was able to assist you in transferring your mother’s account and get everything sent out in a timely fashion. Please do not hesitate to get in touch if we can be of any further assistance. Response date: 11th April 2025

The experience was very easy at the Lutterworth branch!

The experience was very easy at the Lutterworth branch! Reviewed on: 25th March 2025

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for passing on your feedback about our team in Lutterworth, we appreciate you taking the time. It’s always good to hear things are nice and easy for our members, we like to keep things uncomplicated where we can. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2025

The staff at Lutterworth branch are always helpful &...

The staff at Lutterworth branch are always helpful & friendly. I went in to put notice on my account to pay off a chunk of my mortgage and they let me know I could have the money straight away because of rate change - thank you for being so sincere. Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Stephen, Thanks for taking the time to share your feedback. It’s wonderful to hear the team in Lutterworth have offered a consistent friendly service to you. It’s also great they were able to help you with your transaction, and it was easier than you expected. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Nuneatons Excellent Ladies Team

The ladies in the Nuneaton branch are very helpful, always happy to answer questions and give an EXCELLENT service with a friendly smile Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Gillian, Thanks for getting in touch to tell us about your experience at our Nuneaton branch. I know the team well and it’s wonderful to hear how well regarded they are by our members. We take great pride in the service we provide and know how valued our branches are. I will make sure the team sees your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Very knowledgeable staff and extremely helpful

Very knowledgeable staff and extremely helpful Reviewed on: 15th March 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your comments with us. It’s wonderful to hear you found our team in Lutterworth to ne well informed and helpful, we take pride in the face-to-face service we provide to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

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