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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2111)

Helpful staff and clear and simple application forms

Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Gail. It’s wonderful to hear that your experience at our Coalville branch was so positive, and we’re especially pleased to hear Lucy made such a great impression. We place a high value on the service we offer in our branches, and it’s great to know that our forms were clear and easy to use. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Explained clearly and a good understanding of products.

Upgrade of account. Explained clearly and a good understanding of products. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback following your visit to our Coalville branch. We're so pleased to hear that everything was explained clearly and that you left with a good understanding of your savings options. We believe it's incredibly important that our members feel confident and informed, and we're proud to offer face-to-face service that supports that. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Nuneaton Branch always provide a great service.

Nuneaton Branch always provide a great service. Popped in with some queries and were really helpful and provided me with information needed. Thank you Diane and Jo Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Rebecca! We're really glad to hear that Diane and Jo at our Nuneaton branch were able to help with your queries and provide the great service you’ve come to expect. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Bravo Diane!

I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful regarding some queries I had. Well done to all the staff. Keep up the good work Nuneaton! Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review Carol! We're delighted to hear that Diane and the team at our Nuneaton branch provided such friendly and helpful service. We’ll be sure to pass on your kind words, Bravo indeed! If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Lutterworth branch.

Lutterworth branch. Clear explanations of investment opportunities. Reviewed on: 6th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback about our Lutterworth branch. We're really pleased to hear that our team provided clear explanations around the savings opportunities we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

The ladies in the Lutterworth branch are lovely and...

The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient. Reviewed on: 4th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Maddy! We’re delighted to hear that the ladies at our Lutterworth branch were quick, efficient, and took the time to explain everything clearly. We really value the personal service our branches offer, and it’s great to know it made a positive difference to your experience. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again – I know our branch team will be happy to welcome you back anytime we can be of service. Response date: 6th October 2025

Always friendly and attentive - I have been a custom...

Always friendly and attentive - I have been a customer for over 30 years and have never had any problems Reviewed on: 2nd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Simon, and for being a loyal customer for over 30 years – we love to hear stories of our long-standing members. We're delighted to hear that our team in Rugby continues to offer friendly and attentive service. We place a high value on the personal service our branches provide, and it's wonderful to know that it's made a lasting impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your loyalty and continued support, we look forward to many more years of welcoming you! Response date: 6th October 2025

A good experience

Staff always polite and friendly…always a good experience Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Hi Sandy, Thank you for your kind review! We're so pleased to hear that you consistently have a good experience with our team in Rugby. Polite and friendly service is something we take great pride in, we truly value the personal touch our branches offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support — we look forward to welcoming you again soon! Response date: 6th October 2025

Very Helpful Staff

The staff are lovely and very helpful. The process to opening a savings account was very easy and straightforward. Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback! We're very happy to hear that our team at Castle Street made the process of opening a savings account easy and straightforward and that you found the staff lovely and helpful. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time and for choosing the Society for your savings - we look forward to welcoming you again soon! Response date: 6th October 2025

Great service

Linda assisted me today was very professional explained all she did very helpful and polite Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words about Linda and the great service you received at our South Wigston branch! We're delighted to hear she was professional, helpful, and polite - exactly what we'd want from our teams. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience! Response date: 6th October 2025

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