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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1999 reviews)

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4.86

Based on 1,999 reviews, last reviewed 24th Apr 2026

516% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Telephone customer service very helpful person on the telephone Reviewed on: 24th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1999)

Excellant service!

Wanted information about a 'dormant' savings account and about ISA products. We were advised by Beverley - a lovely lady! She was very helpful and knowledgeable. Reviewed on: 14th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky, Thank you for sharing your experience with us! We're delighted to hear that you received excellent service from Beverley at our Rugby branch, we will happily share your comments with her personally. If you have any further questions or need assistance in the future, please don't hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very quick and satisfying opening of my account.

Very quick and satisfying opening of my account. Helpful and thorough. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for sharing your experience with us! We're so glad to hear that you found our team helpful, and your account was opened promptly. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Excellent service at branch and account dealt with a...

Excellent service at branch and account dealt with and returned as promised. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback. We're thrilled to hear that you had an excellent experience at our South Wigston branch and that your account was handled as expected. We look forward to serving you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very pleased, happy to recommend!!

I have always found Hinckley & Rugby Building Society to be very accommodating & their onboarding processing is always very efficient,for example I sent them an email requesting an application form for a new account (via their website),the next day I received the application form and related information in the post,it included a prepaid 1st class envelope which I sent off immediately,the next day I received a courtesy phone call & email from Rebecca Wilson advising that my account had been opened & my passbook would be sent out in today's post..... unbelievable efficiency & great customer service. Reviewed on: 8th March 2024

Reply from Hinckley & Rugby Building Society Thank you very much for sharing your experience with Hinckley & Rugby Building Society. We greatly appreciate your positive feedback regarding the promptness of the service you received and how accommodating you find our teams. Ensuring a smooth and timely experience for our customers is something we strive for, and it's encouraging to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Quick and easy.

Quick and easy. Was just what i was looking for Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Jane Thanks for your feedback! We're delighted to hear that your experience with our South Wigston team was straightforward and efficient. If there's anything else you need assistance with, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Regular saver

It did take longer than I expected to get notification of the account opening Reviewed on: 2nd March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to review our services. I am sorry to hear you waited longer than you had expected to receive notification that your account was opened, we will ensure this feedback is shared with our team. I hope this didn’t detract from your overall experience. Thank you for choosing to save with the society and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Welcomed by friendly staff and the information about...

Welcomed by friendly staff and the information about products was very clear. Excellent service. Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your thoughts with us! We're delighted to hear that our friendly staff and clear product information made your visit a positive experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

5* experience

We came to H&R to set up 2 children's savings accounts due to having the best interest rates currently - the process was super quick and easy. Liam was so helpful and informative. Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Hi Amy, Thank you so much for taking the time to share your positive experience with us! We're very happy to hear that setting up the children's savings accounts was hassle free and that Liam was well equipped with all the information you needed. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

Person in NUneaton branch, really helpful, answered...

Person in NUneaton branch, really helpful, answered all my questions and help me reinvest. Reviewed on: 26th February 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about our team in Nuneaton. It's great to hear you found them friendly and helpful and that you have again chosen the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

No title.

Called in branch to make a deposit. Was offered advice on both my existing, out of date account and the range of new accounts available. Thought about options and called in next day to open new account. The advisor was very helpful and explained things clearly. Reviewed on: 23rd February 2024

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