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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2111 reviews)

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4.84

Based on 2,111 reviews, last reviewed 24th Jul 2026

72% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Very helpful and very polite new exactly what we nee... Very helpful and very polite new exactly what we needed. Reviewed on: 24th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2111)

Beverley at Nuneaton branch was friendly and vey hel...

Beverley at Nuneaton branch was friendly and vey helpful.. Reviewed on: 8th November 2024

Reply from Hinckley & Rugby Building Society Hello Alan, Thank you for getting in touch to tell us about the service you received at our branch in Nuneaton. We’re very happy to hear Beverley was both helpful and friendly, that’s exactly the type of service we want to provide for our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

The staff in south Wigston are very approachable, fr...

The staff in south Wigston are very approachable, friendly and professional. Reviewed on: 4th November 2024

Reply from Hinckley & Rugby Building Society Hi Lucinda, Thank you for your encouraging feedback about our team in South Wigston. It’s always great to hear our teams described in this way, as our main priority will always be providing our highly valued members with the best possible service, and we believe our branch teams are very well placed to do so. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Transferring money from maturing to a new savings bond

Transferring money from a maturing savings bond to a new savings was a very simple process, which worked perfectly by post Reviewed on: 31st October 2024

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to pass on your comments about the service you received when dealing with your maturing savings. Great to hear the process went smoothly for you and its great to hear we were able to offer you a suitable safe home for your savings again. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Excellent customer service

Excellent customer service. It’s great being able to talk to a real person in the UK, rather than a bot or someone the other side of the world. Reviewed on: 27th October 2024

Reply from Hinckley & Rugby Building Society Hi Louise, Thank you for your feedback. We are very proud of locally based teams and the personal service they offer. We’re happy to hear you found our service to be of a high standard. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Great customer service, easy to set up a young saver...

Great customer service, easy to set up a young saver account. Reviewed on: 26th October 2024

Reply from Hinckley & Rugby Building Society Hi Jake and thanks for the feedback. It’s great to hear you found setting up a Young Saver account simple. We’re always happy to open new accounts for all of our members, but there’s something really special about opening accounts for young people and enabling them to learn such a valuable life skill. Please do get in touch if we can help you with anything further. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

Good to be on board at Hinckley and Rugby

Good customer service. Nice and friendly. Good information given. Told I would get a phone call to confirm things and I did. Just what a building society should be. Felt valued. Efficient in dealing with my requests. Reviewed on: 25th October 2024

Reply from Hinckley & Rugby Building Society Hi John, Thank you for this really encouraging feedback. We of course aspire to make sure all our members feel valued, so we’re delighted you felt that way and that the service you received was friendly and efficient. Should you need any further assistance please don’t hesitate to get in touch, we’re always happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Welcome to the Society! Response date: 29th October 2024

Excellent Service

We were dealt with quickly and efficiently and in a helpful friendly manner Reviewed on: 21st October 2024

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for sharing your feedback with us, it’s great to hear the service you received at our Rugby branch was quick, efficient and friendly. That’s exactly what we’re aiming for. Should you require any further assistance I know our team would be more than happy to help so please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings account

Jamie was very helpful and explained everything we required Reviewed on: 21st October 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Thanks for taking the time to tell us about the service you received from Jamie when you visited our Castle Street branch. It’s good to hear you found Jamie to be helpful and you received all the information you needed, however should you need any further assistance please do not hesitate to give us a call or pop by the branch, we’d be only too happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings bond

Great all round service - thanks Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Thank you for the 5 star review – we’re really pleased you are happy with the service and your new savings bond. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

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