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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2000 reviews)

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4.86

Based on 1,999 reviews, last reviewed 24th Apr 2026

516% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Telephone customer service very helpful person on the telephone Reviewed on: 24th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2000)

Setting up my savings bond

Customer service were excellent. Account simple and quick to open even though manual. Application form easy to download . Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, it's great to hear you received some great customer service from our team. We're always looking at ways to improve our application process where we can - watch this space! Response date: 30th November 2023

Efficient application process

Unfortunately I was required to provide further documentation as part of the checks to open an account which I had done via postal application. That said, I found the telephone contact made to sort this out to be polite and efficient. It was reassuring to receive regular contact via phone about the progress of my successful application. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback with us. It's great to hear you had a good experience with our staff over the phone and we will look into the point you raised around documentation you had to provide. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Good to speak to someone on the end of the phone

I thought I was being transported to a different decade .. opening up an account was easy and I’m getting a passbook … haven’t had one of those for years ! Everyone was very helpful. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we really appreciate your time. It's great to hear you found it nice and easy to open an account with us, we pride ourselves on being available for our members to speak to us directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Opening an account at Coaville Branch

I have current and savings acounts with the Coalville bank branch of Lloyds bank. With possible closure of the branch, I decided to check out the remaining local financial institutions particularly for savings. A few weeks ago, I checked with the Coalvile branch of the H & R Building Society of their closure, they said no. On Saturday 25th November I went in to open a savings account. I had the various savings accounts explained to me, decided on the one to suit my needs and within 1/2 an hour the account was open. The member of staff was very personable and I was 100% happy with service I had received. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for sharing this great experience with us - remaining on the high streets of the towns and villages we serve is something we're really passionate about, and we're thrilled to have you on board. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

They did everything perfectly from the first phone call till the end

A big thank you to all the staff we dealt with at Hinckley and Rugby, Rugby branch. The A Team top marks to you all Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your positive review, we really appreciate the time you took to share this with us! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

quick acknowledgment of savings account application

Received a phone call on the same day that my application reached the building society, confirming receipt and that the new account was being opened. Very efficient and friendly. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received when opening an account. It's great to hear you had a good experience. Response date: 29th November 2023

Excellent customer service

All the staff in branch were knowledgeable and helpful. They kept in constant contact and worked tirelessly to ensure I got the best saving product available. Thank you! Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it's great to hear you received great service from our branch. It's something we pride ourselves on. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Product great but application etc should be online

bit like a dinosaur on the process of opening the account should befall online like others.... Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about our product and application process. Rest assured we are always actively looking at ways to make saving with us easier, and we will share updates as and when we have them! Watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Savings Bond

I opened a 3 year savings bond today at Hinckley and Rugby BS and found the whole process quick and easy. Everyone knew what they were doing and the whole process took less than 20 minutes. Attractive rate and First Class service! Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, we really appreciate it. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

The personal touch

Outstanding customer service. Really caring staff, who go out of their way to keep you advised of H&R due process of account opening. Impressive in the impersonal, digital, online world. Very inclusive and reassuring. Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback, we appreciate your time in sending this through! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

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