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Holiday Extras Travel Insurance: Travel insurance reviews

4.81
Based on 3,628 reviews, last reviewed 18th Jan 2026
79% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy online applicatian Easy online application all sorted and in place quickly Reviewed on: 18th January 2026
Michelle K's avatar
Michelle K

Latest lowest rating:

1

Disappointed with Late Return Cover claim process I purchased Late Return Cover, including coverage for car park delays. When my check-in was cancelled due to an airline error, I was forced to book a ... Read more Reviewed on: 10th December 2025
Wojciech M's avatar
Wojciech M

About this product

Holiday Extras travel insurance is available in three levels of cover – Bronze, Silver or Gold.

With Holiday Extras travel insurance, you can buy optional add-ons to customise your cover and include things like gadgets, winter sports or extra sporting activities.

Holiday Extras travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Holiday Extras before, you can also leave a review and share your experience.

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Holiday Extras Travel Insurance Travel insurance reviews (3628)

excellent customer service!

5
Cannot find a fault. I spoke to a lovely lady "Suzie", she took time to find the price of different levels of insurance for me. Very knowledgable, friendly and pleasant member of their staff. Reviewed on: 6th August 2023

Purchased a travel insurance policy for cruise holiday 2024.

5
Very helpful pleasant lady. Explained everything in detail and easy to understand. Reviewed on: 6th August 2023

Best travel insurance

5
Compared travel insurance and this was cheapest while also good cover. I have a medical condition included and needed to add another. A telephone call changed my policy at no extra cost. All completed including amended policy issued in minutes. First class service. Reviewed on: 5th August 2023

Great person on phone

5
The young lady who assisted me today was exemplary very polite a credit to your company Reviewed on: 5th August 2023

Holiday Extra Cancellation

5
Kerry was extremely helpful and understanding and expedited the cancellation of our Travel Insurance efficiently and politely Reviewed on: 5th August 2023

Prompt and helpful service

5
Dealt very quickly and effectively with the issue I raised - thank you very much! Reviewed on: 4th August 2023

Kerry was excellent

4
We rang Kerry because we needed insurance for a long holiday and she was very helpful and polite and if we need insurance for a long period again we’d use her Reviewed on: 4th August 2023

Holiday Extra efficient and helpful

5
First time travel with Riviera so first time conversation with Susie who helpfully guided me through the extensive array of questions to establish the best insurance for me with kindness and efficiency. Reviewed on: 3rd August 2023

Very helpful

5
Great customer service. Yvette was a Pleasant and polite lady. Reviewed on: 2nd August 2023

PLEASANT AND HELPFUL

4
Once I got to speak to somebody everything was fine . Nina was friendly and helpful and solved the problem quickly and efficiently Reviewed on: 2nd August 2023

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