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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

All staff are very friendly and approachable, and se...

All staff are very friendly and approachable, and service with a smile. There’s always someone on hand to help with any enquiry you might have. Reviewed on: 28th April 2025

Great service

Always reliable and helpful. Would definitely recommend this company. Helped me when I needed that bit extra until payday Reviewed on: 27th April 2025

Id say the best place you could ever get a loan

Been with credit union for about 12 years, had multiple loans, always excellent service, quick to answer phone etc Reviewed on: 25th April 2025

I have borrowed from credit union and renewed my loa...

I have borrowed from credit union and renewed my loan multiple times via the child benefit scheme and I like how I can withdraw to my bank whenever I want to, when my loan was cleared I used it as a savings account which was quite handy Reviewed on: 25th April 2025

Credit union loans

I have used credit union for loans for the last few years and it’s been such an easy process. Customer service is always excellent. I’m a single mum so the service has been so useful for me Reviewed on: 24th April 2025

Had to get a few loans with them, they're very accom...

Had to get a few loans with them, they're very accommodating and easy to use Reviewed on: 24th April 2025

Good Luck

Very easy to operate and access money when needed Reviewed on: 23rd April 2025

Staff are very professional and knowledgeable about...

Staff are very professional and knowledgeable about what they are offering to you whether it being loans or savings Reviewed on: 23rd April 2025

Excellent product range.

Excellent product range. Simple application process. Very good rates Reviewed on: 23rd April 2025

A honest review

Credit union have helped me on numerous occasions, one time that sticks out in my mind I'd when I didn't have the funds to have our beloved pet cremated. After speaking with HEY CU I was reassured as they helped me with a loan to pay the bill. Thank you Reviewed on: 22nd April 2025

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