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Insure Your Motor: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.51 (171 reviews)

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4.47

Based on 171 reviews, last reviewed 14th Oct 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

14%

Latest highest rating:

5

good customer service I introduced to options and eventually got the best suitable to me. Reviewed on: 13th November 2018

Latest lowest rating:

1

Never ever Absolutely leeches. I dont get it how you got 4.5 stars when nobody gave u more than 1 and that 1 is forced to post a review. Never again. 700 car wo... Read more Reviewed on: 14th October 2022

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Insure Your Motor Insurance Broker reviews (171)

Review of the Insure Your Motor, Insurance Broker:

Cancelling Policy Without enough warning

I have been asked for my V5 log book in my name. When I asked if the log book could be kept in my partners name customer service said they would have to get back to me. They should have told me at the time I would need to change it or my policy would be cancelled. Or they should have extended the cancellation period whilst i was make enquiries. I only received the cancellation letter 5 days before the cancellation of the policy was due to take place. 1 of these days being a Sunday when i was unable to call customer services. I do no believe this is along enough period to warn someone there policy is being cancelled. I rely on my car for work and without it I may have to give up my job as i will not be able to afford any more insurance with the heighten premium rate from having a policy cancelled. I was unaware that car was not actually in my name and this was an honest mistake when i took the policy out. I had already declared the accidents I have been involved in and am unsure as to how having the car in a different name make me more high risk to insure. I feel like insure you motor/my insurer have been very inflexible and unwilling to help even though I am trying to rectify the problem. Reviewed on: 16th May 2017

Reply from Insure Your Motor Hello Rachel. Thank you for your feedback. I have asked for one of our senior team to look into your comments and contact you direct to assist with your concerns. Regards Insure Your Motor Response date: 17th May 2017

Awesome

Clear and friendly customer service, sorted my issue very quickly ,, Happy Reviewed on: 22nd May 2017

Change date of direct debit

Called up this morning and spoke to a very help person who asked her manager and gave me a good will jester thanks Reviewed on: 22nd May 2017

Good for advisors, not so good for policy

Been ok a few problems in the past, policy not matching what I took out, having me over a barrel for changing cars mid policy all the usual. Main problem being the amount of times I've had to chase to get documents. Still awaiting my no claims several weeks later due to an attempted 3rd party claim. Even after solicitor has stated claim dropped and no claim reinstated it's down to me to chase again and told it needs to go for review. What's to review if solicitor has stated in writing they've be reinstated?. Not keen on the lack of follow ups. Advisors on phone very friendly and helpful as always though. Reviewed on: 22nd May 2017

5star

5star service Friendly/faster / and problem sorted Reviewed on: 19th May 2017

5*****

5star service fast/friendly/ and problems sorted .... Reviewed on: 19th May 2017

Great service, very friendly.

The only insurance that I found affordable, great service very friendly. Would definitely 100% recommend to others. Reviewed on: 19th May 2017

Document uploads delayed due to DVLA

The representative I spoke to was very helpful and I will happily speak to him again for any further help. Reviewed on: 19th May 2017

Can't fault it

Can't fault the insurance company. Costumer service is nice and friendly. No problems what do ever Reviewed on: 18th May 2017

Direct debit date issue

Hi my name is Desmond ward I'm currently insuring an Astra vxr through yourselves AD57FWM I took the policy out the 13th April and paid a big deposit. Only to find out my direct debit was set up to collect the middle of the month and not the end aa I'm paid monthly. I called last week and didn't get any help basically untill I called up today. Had Daniel help me ext number 7084 who was really helpful and understanding as my monthly instalments are £164 a month which is a lot. He moved my direct debit date wivout An issue at all compared to the other colleague last week who said it was impossible to do and is also raising my phone call to b listened too so as I can have the other £40 charge lifted also which I think is rediculous. I will be calling back in the future and dealing through Daniel from now on. Brilliant professional bloke. Top marks from me Reviewed on: 18th May 2017

Engagement with your customer services team

Really impressed with the customer service, everyone that I have spoken with has been uber helpful and very flexible ensuring my customer journey is smooth. I'd be more then happy to refer you to a family member or friend. H Diab Reviewed on: 18th May 2017

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