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InsureandGo: Travel insurance reviews

Name: Travel insurance
Rating: 4.51 (1096 reviews)

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4.51

Based on 1,096 reviews, last reviewed 29th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

Used them for many years for long-haul holidays and... Used them for many years for long-haul holidays and I used to be able to declare my illness and exclude it. Reviewed on: 20th August 2026

Latest lowest rating:

1

Terrible insurance company Got stuck in Spain due to medical emergency, took over a week to do the basics. Found absolutely any reason to slow the process and draw out and alrea... Read more Reviewed on: 29th September 2026

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About this product

InsureandGo travel insurance policies include unlimited emergency medical expenses and repatriation cover with a 24/7 emergency helpline.

You can buy a single trip or an annual multi-trip policy and you’ll have a choice between four levels of cover – Budget, Silver, Gold and Black.

InsureandGo travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used InsureandGo before, you can also leave a review and share your experience.

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InsureandGo Travel insurance reviews (1096)

Used you for years - the first time I claim, you let me down.

I've been using this company for over ten years, mostly for backpacker insurance. This year my room in Goa got broken into, and some cash and an iPad was stolen (fortunately not my passport!). I did all the right things: got a police report (a major pain in India); submitted my claim; provided extra details when requested. It was then that I found out that cash is only covered if it is held in a safe. While this may be practical staying in certain countries, establishments aimed at backpackers - especially somewhere like India - do not provide safes. This information was buried deep in the small print. My sister works for an insurance broker, and even she didn't spot this when I asked her to look over the policy. I felt cheated, and will never ever use this company again. As backpacker insurance, the policy was not fit for purpose. Bad show, insureandGo. Very disappointing. Reviewed on: 29th August 2016

A very reliable company that doesn't rip customers off !!

I've used insureandgo for 7 years now and will continue to use them in the future. A very reliable company and doesn't cost an arm and a leg. You get great service and it's very easy to use there online site. Reviewed on: 11th November 2015

Very quick reliable and cost effective insurance for my budget travels

As usual i was about to leave on a trip and had left getting my insurance to the last minute. I was highly stressed and tired and still concerned i hadn't packed enough/too much for my trip. I came across many travel insurance companies but was over the moon with GoInsure. It offered the cover i needed and was so easy to apply for and such value for money that instead of single trip insurance 3 years down the line i'm still insured with them. Reviewed on: 7th November 2015

easy to arrange

good quote for a short holiday, but when Itried to arrange cover 2 months later for another break they were one of the dearest quotes Reviewed on: 30th August 2015

No problems

Quick and easy to buy policy online. Never needed to claim so can't say how good they would be if I needed to claim Reviewed on: 27th August 2015

Fairly good value, helpful customer service, however high excess cost.

I have used the Backpacker Gold travel insurance with Insureandgo. I always found the staff really helpful and friendly when dealing with queries. The insurance is comprehensive. The only negative is that the excess is quite high, so if you have a smaller medical issue then the costs don't usually exceed the excess, so you end up paying for smaller costs yourself (which can mount up over time if you have various illnesses/incidents). So overall I think this product would be improved if the cost of the excess was lowered. Reviewed on: 9th August 2015

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