Smart Money People Logo
Go to business site
Share this page
Link copied

insurethebox: Car insurance reviews

View other insurethebox products
4.12
Based on 189 reviews, last reviewed 19th Sep 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024
Zee's avatar
Zee

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024
Ethan's avatar
Ethan
Read all reviews See your review

About this product

insurethebox is a black box insurance specialist.

With insurethebox car insurance, you don’t get fined for driving late at night and they are no curfews. If you drive safely, you can earn up to 100 Bonus Miles each month. Choose an initial mileage of 6,000, 8,000 or 10,000 miles and buy Top Up Miles if needed.

insurethebox car insurance reviews help you find out what it’s really like to be a customer. If you’ve used insurethebox before, you can also leave a review and share your experience.

insurethebox Car insurance reviews (189)

Review of the insurethebox, Car insurance:

dysfunctional

1
I got my car broken into and partly disassembled. Gone were steering wheel, navigation panel, one piece of interior between the front seats. Dashboard pried open...such are the perks of living in London these days. Anyway, my insurer insurethebox arranged for the car to be transported away fairly rapidly after I called them about it. That was already six days ago. As a car dependent person I expected a temporary car to be given to me reasonably soon. But this has not happened for six days already and I was given an explanation by insurethebox repairing handler Enterprise that I will get it from the garage... when they start repairs of my car. Not when I need it, but when their internal processes and stars align in the sky with the blue moon. I find the benefit of having a temporary car offer in my policy completely forfeited. Furthermore, I have a feeling insurethebox have lost track of my car between themselves, recovery company Mansfield and repairs handler Enterprise. As of yesterday Enterprise told me that my car was at my address according to their records, which was not true, and when I spoke to insurethebox claims team they had no idea where my car was. I think I may have to brace myself for a long period without a car. I left a one star review on Trustpilot and Scott from Insurethebox answered me there one day ago that he passed my information to the complaints team, but I have not heard from them yet. Maybe this is because he has no idea about me or my policy number. I do not know how he can help by passing anonymous information when insurethebox lost track of my car even with all the personal data and such. For the record, my policy number is ITB/01582364, in case anyone from insurethebox is willing to help Reviewed on: 30th July 2022
ivan's avatar
ivan

Very friendly and helpful

4
I’ve never ever had a problem with this insurance company ! And the lady I spoke to on the phone was very friendly I cannot remember her name but she was so so helpful Reviewed on: 17th September 2020
Casey's avatar
Casey

brilliant

5
insure the box are brilliant, so easy to use, very friendly customer service! Reviewed on: 17th September 2020
shelbie le berre's avatar
shelbie le berre

Great for your first year driving.

5
The price of the insurance and the cover is very reasonable for my circumstances and the level of cover is a lot more extensive as compared to it’s competitors. The scores help you stay on track and most importantly SAFE while your first year of driving which is key because this year is when you’ll be most prone to get in a collision. Definitely would recommend having a black box based mileage policy as it can slash your insurance premium by a half! Reviewed on: 17th September 2020
Mursil Farhan's avatar
Mursil Farhan

Fantastic

4
I haven’t had any complaints about my insurance, Feedback on my driving has been excellent Reviewed on: 17th September 2020
Sam's avatar
Sam

Amazing

5
Amazingly Quick, efficient and so helpful Reviewed on: 17th September 2020
Kian's avatar
Kian

Fantastic and helpful

4
Insurance was great price and easy to work with and very negotiable with help Reviewed on: 17th September 2020
Charlie sleet's avatar
Charlie sleet

Excellent service

5
I am a first time driver and was unsure about what was included in the policy and how it worked. Really friendly and helpful staff that helped me understand this a bit more. Would definitely recommend to friends and family, and first time drivers Reviewed on: 17th September 2020
M's avatar
M

Amazing

5
Amazing so far really good prices and very reliable Reviewed on: 17th September 2020
Erika Caro's avatar
Erika Caro

Very good

5
Love the weekly updates on driving. Reviewed on: 17th September 2020
Annakay Mcfarlane's avatar
Annakay Mcfarlane

Excellent service

5
I'm very glad to be with insure the box Reviewed on: 17th September 2020
Hamida Ahmed 's avatar
Hamida Ahmed
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill