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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.88 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

They are always very helpful, honest , friendly and...

They are always very helpful, honest , friendly and give good advice and answers Reviewed on: 14th October 2025

Excellent service

The quote you get from Just Travel are usually excellent value for money, as a couple 70+ we rely on getting good cover for our holiday at a reasonable price. If you need to talk to a customer service representative they are always very helpful and solve your issue. Reviewed on: 14th October 2025

Great prices

Very competative prices, love the smart luggage insurance Reviewed on: 14th October 2025

Insurance was very easy to arrange online.

Insurance was very easy to arrange online. Everything was clearly explained with no jargon. Have used a few times now without any problems. Reviewed on: 14th October 2025

Excellent customer service & very diligent.

I've been using them now for several years & I can honestly say I've had consistently excellent customer service. The representative is always friendly & doesn't rush you to commit, in fact this yr they managed to find me a substantially cheaper option with no reduction in cover. Bravo. Reviewed on: 14th October 2025

Excellent service provided.

Excellent service provided. Very happy with all my questions were answered. Reviewed on: 14th October 2025

Good affordable travel cover.

Good affordable travel cover. Explains all small details well and offers the covers that are needed for all travel needs. Reviewed on: 14th October 2025

Very helpful and professional staff.

Very helpful and professional staff for my telephone enquiries and good valuefor money. Reviewed on: 14th October 2025

Ease of application

Easy form filling and fast service Reviewed on: 14th October 2025

Staff are most helpful.

Staff are most helpful. Explain everything in detail. For an older traveler I have no hesitation in recommending Just Travel Cover. And it’s great value. Reviewed on: 14th October 2025

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