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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Received excellent service.

Since 2014 I have always phoned Just Travel for a quote because in 2014 they provided me with cover when nobody else would. On this occasion I phoned for a quote and the lady I spoke to dealt with me pleasantly, professionally and also with humour! I have various health conditions so the call took some time and, when quoted the cost, accepted the quote. After the call I felt my enquiry had been dealt with efficiently and effectively. On now to complete the rest of the holiday arrangements! Reviewed on: 30th September 2022

Very nice smooth experience with Just Travel Cover

I spent many days on the phone talking with different insurance companies and this was the only one that was perfect for my needs. Very helpful and supportive customer service and great experience with them Reviewed on: 30th September 2022

Great service

Spoke to a lovely lady who was very helpful & knowlegeable & it was very staight forward with no problems! Reviewed on: 30th September 2022

Friendly and professional

The rep listened to what I wanted and completed satisfactorily Reviewed on: 30th September 2022

All our needs covered

We are travelling around the world and needed reliable cost effective insurance. We looked at every option available and chose this policy that gave us exactly what we needed at a competitive rate Reviewed on: 30th September 2022

Great company, cost-effective Travel Insurance

Easiest website I've found for buying travel Insurance. Medical declarations very straightforward, quotes easy to interpret and purchase a breeze. Used them twice in the last 5 months . Reviewed on: 30th September 2022

Travel insurance

Got exactly what I needed no hassle Reviewed on: 30th September 2022

Simply and easy.

Best quality and price found on website. Easy to buy. Reviewed on: 30th September 2022

Excellent service

They managed to find a policy to suit our varied requirements and adapted it for us. Reviewed on: 30th September 2022

Clear information on what was covered and competitive quote

We will be back next year when it needs to be renewed Reviewed on: 30th September 2022

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