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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Returning customer.

I have used Just Travel several times as they are usually very competitive and easy to use. Haven't had to call on their services yet. Reviewed on: 18th August 2022

Very straight forward and helpful

I found the process went very smoothly and the assistant made it all very easy. Reviewed on: 17th August 2022

Excellent insurance, excellent price

Can’t fault. Quick and more importantly very easy to use. Would highly recommend. Reviewed on: 17th August 2022

Easy process

easy process. haven't needed them so I won't say more Reviewed on: 17th August 2022

It was good to speak to a person who listens to what your needs are .

I was having trouble getting travel insurance within our budget Just travel we’re so helpful. Reviewed on: 17th August 2022

Travel insurance

We were very happy with the service we received from Beth in the Sunderland office. We spoke to her via telephone link. She answered our questions very well and we were able to purchase our insurance on our first visit. Reviewed on: 17th August 2022

So Easy

To speak to a pleasant person firstly, then to have all questions answered and made understandable and everything fully explained. Reviewed on: 17th August 2022

Efficient & friendly

Initially found quotes on the website but needed to ask a question regarding a medical condition so required a 'phone call. Sam was very helpful, efficient and friendly. Obviously as with any insurance company the 'proof is in the pudding', i.e. if a claim is necessary and how they deal with it. Reviewed on: 17th August 2022

Easy to navigate website

Website was very easy to use even with medical compilations. When I encountered a user error from me, I used the web chat which was easy and the person at the other end friendly and understanding. Excellent service start to finish Reviewed on: 17th August 2022

Great customer service

A choice of insurance policies at a competitive price, including coverage for medical conditions Reviewed on: 17th August 2022

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