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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Great price

I was able to fill in the details of all my medical needs and ailments easily. After filling everything out I received excellent quotes giving a variety of levels of cover Lower than any other quotes I had received previously as I am living with cancer. I was able to ring up and clarify any questions and the call was answered promptly again far quicker than other insurance company’s that I had called for quotes. Reviewed on: 22nd July 2022

Holiday Travel

Just booked my travel insurance and the website was very easy to use. Will recommend to my fellow travellers Reviewed on: 21st July 2022

Excellent value

Have not used to claim but the company seems fine. Have used the the company for years and so far no issues. Reviewed on: 21st July 2022

Reasonably priced and dependable

I have been using Just Travel Cover for some years now after using an online comparison site. On two occasions I have had to make a claim and found the process easy and uncomplicated. I was paid out promptly without fuss. Reviewed on: 21st July 2022

Quality Cover

Also friendly a helpful staff who answer phone and talk through your individual needs. Quality comprehensive cover, taking into account medical needs. Prompt service. Reviewed on: 21st July 2022

Top Level Customer Service

No long waits on the phone, speak to a real person who then directs your call. The Unity Gold policy is very good and a reasonable price Reviewed on: 21st July 2022

Very helpful when I couldn't use the internet

Got a quote but couldn't finish it on the internet, phone answered very quickly and dealt will very efficient. Reviewed on: 21st July 2022

Very clear when obtaining my travel insurance which was for a comlicated journey

Person I was talking to was very well trained in interpreting all my information for a long and complicated holiday travel Reviewed on: 21st July 2022

Always efficient with great prices

I have been using Just Travel for all my travel insurance for the past 7 years and they have never failed to deliver a great price with an efficient and responsive service Reviewed on: 21st July 2022

Extremely helpful and polite.

Assisted me with arranging travel Insurance which met my needs, would highly recommend. Reviewed on: 21st July 2022

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