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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Fair price

Always helpful on the phone and have used them on a number of occasions Reviewed on: 13th September 2017

Excellent service

Having used your company for over 4 years now, for all of my travel insurance needs, for visits to Canada, and 9 times to Vietnam, I can only say that I would recommend your services to any other family members or friends. Reviewed on: 13th September 2017

Cheapest for me

I have a pre-existing medical condition and on one can touch the price I get from just travel. Reviewed on: 13th September 2017

Got what I wanted

Easy to arrange and all information sent via email straight away. Reviewed on: 12th September 2017

Great service

Staff member was very polite, helpful and explained everything clearly and fully. I felt as though I was being treated as a person, not just a policy number. Much appreciated. Will definitely us them again for holiday travel insurance. Reviewed on: 12th September 2017

First class service

It was easy to find what we needed and the young lady I spoke to was really helpful and pleasant Reviewed on: 11th September 2017

Good service, prompt attention to product, friendly staff AND inexpensive but comprehensive insurance for peace of mind.

Not many people enjoy setting up insurance but it was straightforward with this company thanks to helpful and knowledgeable staff. Reviewed on: 11th September 2017

Fantastic prices

quick and helpful on the phone, polite and very well mannered. cheapest insurance I could find still with great levels of cover, would definitely recommend. Reviewed on: 11th September 2017

Brilliant!

Great customer service and value for money. Used many times and will continue to do so! Keep up the good work just travel Reviewed on: 11th September 2017

Great Customer Service

When i purchased cover from Just travel cover - i received amazing customer service and got a really good level of cover. I would definitely recommend them to Family and Friends Reviewed on: 11th September 2017

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