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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,500 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5500 company reviews Last reviewed within 7 days

You give the best interest rates and good service an...

Savings 27th February 2026

You give the best interest rates and good service and I can come into a branch.

Verified source
Rated Excellent 5/5
Read more product reviews

Really pleasant staff to deal with.

Savings 27th February 2026

Really pleasant staff to deal with.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    The branch is a calm and clean enviroment.

    The branch is a calm and clean enviroment.

    Savings
    Verified source 27th February 2026
  • 5/5

    The lady was very informative and professional.

    The lady was very informative and professional.

    Savings
    Verified source 27th February 2026
  • 5/5

    Dan has been fantastic to deal with and all clearly...

    Dan has been fantastic to deal with and all clearly discussed.

    Savings
    Verified source 27th February 2026
  • 5/5

    Very helpful & friendly staff.

    Very helpful & friendly staff. Explained in detail- opened new ISA

    Savings
    Verified source 27th February 2026
  • 5/5

    New Member

    New Member to Uttoxeter Leek Building Society and I had a great experience. I made an appointment to open new savings accounts for myself and... New Member to Uttoxeter Leek Building Society and I had a great experience. I made an appointment to open new savings accounts for myself and my children. I saw Rebecca who was very knowledgeable and explained everything very well. I was extremely happy with the service and will definitely be recommending Leek to others. Its nice to have a passbook still to see my money. Read more Read less

    Savings
    Verified source 27th February 2026
  • 5/5

    Excellent good friendly service always helpful mak...

    Excellent good friendly service always helpful makes a difference these days when people need support !!! This is Ashbourne Branch please note !!!!

    Savings
    Verified source 26th February 2026
  • 5/5

    I love the face to face service at congleton

    I love the face to face service at congleton

    Savings
    Verified source 26th February 2026
  • 5/5

    Coffee was great!

    Coffee was great! And so was the service thank you

    Savings
    Verified source 26th February 2026
  • 5/5

    I love that you are staying on the high street.

    I love that you are staying on the high street. All the staff are lovely.

    Savings
    Verified source 26th February 2026

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