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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,285 product reviews

Average score of 4.91/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Mortgages are praised for being straightforward and supportive, with competitive rates and personal care. On the downside, some find branch hours restrictive and online account management could be smoother, while a few mention issues with mortgage fees and paperwork delays.

Positive themes

  • Leek Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgages with Leek Building Society are easy to manage with helpful advisors and good rates.
  • Leek Building Society’s local branches offer a welcoming atmosphere and personal service you don’t get online.

Negative themes

  • Branch opening hours are too limited for those working 9-5 jobs to access easily.
  • Online account setup and management can be tricky and sometimes unreliable.
  • Some mortgage fees and paperwork delays have caused frustration and extra costs.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5285 company reviews Last reviewed within 7 days

I think they do all they can already

Savings 29th January 2026

I think they do all they can already

Verified source
Rated Excellent 5/5
Read more product reviews

Very informative saving appointment, happy with the...

Savings 29th January 2026

Very informative saving appointment, happy with the service

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Came into open an ISA and very happy with the...

    Came into open an ISA and very happy with the service

    Savings
    Verified source 29th January 2026
  • 5/5

    wonderful staff @derby , friendly and know thir prod...

    wonderful staff @derby , friendly and know thir products

    Savings
    Verified source 29th January 2026
  • 5/5

    The branch staff are very helpful.

    The branch staff are very helpful.

    Savings
    Verified source 29th January 2026
  • 5/5

    Very friendly staff, explained everything well, it’s...

    Very friendly staff, explained everything well, it’s nice to be seen face to face

    Savings
    Verified source 29th January 2026
  • 5/5

    The staff are always very helpful.

    The staff are always very helpful.

    Savings
    Verified source 29th January 2026
  • 5/5

    Informative

    Although I had already decided which savings account was suitable, the lovely lady mentioned other alternatives. She presented the information in a friendly, knowledgeable manner.... Although I had already decided which savings account was suitable, the lovely lady mentioned other alternatives. She presented the information in a friendly, knowledgeable manner. My application was dealt with efficiently, . Read more Read less

    {"display":"Carol Massey","full_name":"Carol Massey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol Massey 29th January 2026
  • 5/5

    You have local branch which I like as want face to f...

    You have local branch which I like as want face to face.

    Savings
    Verified source 28th January 2026
  • 5/5

    Emma was Great!

    I saw Emma in the branch and she was very helpful.

    Savings
    Verified source 28th January 2026
  • 5/5

    Caroline was very friendly and approachable.

    Caroline was very friendly and approachable. She had very good product knowledge and was very clear with her explanations. No issues at all. Happy with everything that was available.

    Savings
    Verified source 28th January 2026

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