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Leek Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (691 reviews)

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4.90

Based on 691 reviews, last reviewed 6th Mar 2026

58% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My Mortgage Excellent company to deal with. Have been a customer for many years and always found them most helpful and supportive throughout the years Reviewed on: 6th March 2026

Latest lowest rating:

1

Absolute nightmare Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to... Read more Reviewed on: 20th November 2024

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About this product

Leek Building Society have a range of mortgage products.

Appointments with Leek Building Society Mortgage Advisers are available over the phone, via Teams video call or in person at any of their branches. Your dedicated Mortgage Adviser will guide you through the process.

Leek Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Leek Building Society before, you can also leave a review and share your experience.

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Leek Building Society Mortgages reviews (691)

Great Customer Service and Communication

The mortgage we have had through Leek was at a competitive rate, the communication via post and email is always excellent and the online portal they use is very simple and helpful. Whenever we have got in touch with Leek they have always responded in a timely and helpful manner. Sometimes the online contact option isn't as effective as calling Leek directly but all in all they are very helpful. Annual statements are clear and detailed and always arrive on time so this is really helpful. The website does need to be a little easier when it comes to looking at new and different products as it can sometimes be a little hard to decipher, however again if you contact Leek direct they will explain it fully and help. In short Leek in my experience have been a very helpful, conscientious and competitive company that has a feel of customer service first. Reviewed on: 17th February 2024

A real example as to how lending should be.

A real example as to how lending should be. I struggled to get a mortgage with automatic underwriting and the human touch element was amazing. Someone to actually look at my application, work with me on whats what and I got what I wanted. I couldnt be happier! Thank you so much! Reviewed on: 17th February 2024

Fuss free experience.

Fuss free experience. Mortgage application process was smooth. Reviewed on: 17th February 2024

Fantastic from start to finish.

Fantastic from start to finish. Application process was seamless with great communication throughout. Reviewed on: 17th February 2024

Excellent lender at a difficult time

Leek at a difficult time were the only lender that would consider me for a mortgage at a competitive rate. Whenever I've had queries in the last nearly 4 years I have been answered quickly and customer service has been exceptional and when messages left been contacted back promptly. Reviewed on: 17th February 2024

Super mortgage

End of five year fixed product. Got informed there was a cheaper fixed deal. Compared to every other mortgage was cheapest by far Reviewed on: 17th February 2024

Good customer service

Never had a problem with Leek. My customer service advisor was helpful when we remortgage. Reviewed on: 17th February 2024

Great for the time we was with leek

Great for the time we was with leek Reviewed on: 17th February 2024

Fantastic service

Leek helped me when i thought nobody would. Whilst always protecting me and making sure i could afford the mortgage i was getting. Its the first mortgage ive seen where your actually feel like your paying the balance off. What i mean by that is when i see my yearly statement the balance seems to be going down rather than looking the same. Ive only ever rung them once which shows to issues, that was to only change the payment date which they did with no fuss. Reviewed on: 17th February 2024

Had great experience from the moment we were recomme...

Had great experience from the moment we were recommended to them by our mortgage advisor Reviewed on: 17th February 2024

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