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Leek Building Society: Savings reviews

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4.92
Based on 4,971 reviews, last reviewed 12th Mar 2026
333% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
95%
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5%
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Latest highest rating:

5

A reliable professional friendly Building Society. The Staff in Newcastle Branch are always friendly and welcoming and carry out their work in a professional manner. I am still not happy about not bein... Read more Reviewed on: 12th March 2026
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GML

Latest lowest rating:

1

Miserable staff who chat to each other and ignore cu... Miserable staff who chat to each other and ignore customers Reviewed on: 4th March 2026
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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leek Building Society Savings reviews (4971)

In branch service review

5
Jane was very helpful and supportive, we opened our accounts allowing us to organise our savings. Reviewed on: 7th March 2025

In branch service review

5
Good in all areas and the 'spam check' prior to issuing a cheque was appreciated. Reviewed on: 7th March 2025

In branch service review

5
can't improve, they were very good. Reviewed on: 7th March 2025

In branch service review

5
Absolute perfect and perfection. Just cannot be improved. Reviewed on: 7th March 2025

In branch service review

5
Sarah understood what our savings targets were and was able to advise us appropriately. Reviewed on: 7th March 2025

Great service, open on a Saturday for those who can’...

5
Great service, open on a Saturday for those who can’t access in the week Reviewed on: 5th March 2025
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Happy customer

In branch service review

4
I like the idea of a passbook. No internet. Reviewed on: 5th March 2025

In branch service review

5
Personal, friendly and efficient. Reviewed on: 5th March 2025

In branch service review

5
The staff at Macc are fantastic and are always so helpful. Reviewed on: 5th March 2025

Cannot access account & stuck in a lockout loop

1
I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025
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