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Leek Building Society: Savings reviews

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4.91
Based on 2,430 reviews, last reviewed 31st Oct 2024
7% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

In branch service review Friendly staff, explained all options in detail and made sure I had enough information to make a correct and suitable decision. Reviewed on: 31st October 2024
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Latest lowest rating:

1

Terrible service. Terrible service. More interested in sitting in rooms than being out with customers Reviewed on: 1st July 2024
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Paul
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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leek Building Society Savings reviews (2430)

In branch service review

5
No improvements needed. Beth in Cheadle was super efficient and very patient. Reviewed on: 5th July 2024
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In branch service review

5
Personal touch and understanding of our requirements. Reviewed on: 5th July 2024
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In branch service review

5
Can't think of anything that needs improving. Reviewed on: 5th July 2024
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Verified Member

In branch service review

5
My experience is always excellent. Wonderful service from all staff, personal and friendly, like friends. Reviewed on: 5th July 2024
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In branch service review

5
The staff are always helpful and recognise us and are very up-to-date and excellent in their work. Reviewed on: 5th July 2024
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In branch service review

5
I don't think that there needs to be any improvement here as staff are lovely and helpful. Reviewed on: 5th July 2024
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In branch service review

5
I was very happy to open a new account face-to-face in my local branch. Marie who dealt with me was friendly and helpful in guiding me to products that suited my needs. Reviewed on: 3rd July 2024
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Terrible service.

1
Terrible service. More interested in sitting in rooms than being out with customers Reviewed on: 1st July 2024
Paul's avatar
Paul
Reply from Leek Building Society Hi Paul, Thank you for taking the time to leave a review and we’re sorry to hear about your experience when visiting the branch. Whilst we do all that we can to keep counter waiting times to a minimum, we don’t have any control over when our customers choose to visit us – which can result in periods when our branches will be much busier than at other times of the day. At the same time, some staff will still need to take time away from the counter to prepare for and undertake pre-booked appointments with other customers – whether this be on a face to face to face basis or over the phone. As we’re sure that you’ll appreciate, this means that they won’t always be immediately available to assist other customers who may be waiting to be served. We are, nonetheless, very sorry that your experience on this occasion fell below the high standards expected by both yourself and the Society. As part of our ongoing commitment to our branches we’re currently looking to recruit a number of additional staff across the network and we look forward to seeing you in branch again soon. Kind Regards Dave @ Leek Building Society Response date: 2nd July 2024
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In branch service review

5
Very friendly and helpful and understanding. Reviewed on: 1st July 2024
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In branch service review

5
I like that the Society has a branch network and that account opening can be done face-to-face so that any queries can be resolved. Very much enjoyed the friendly welcome from the staff at the Hanley branch and will recommend the Society to family and friendly. Reviewed on: 1st July 2024
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