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LV (Liverpool Victoria): Income Protection reviews

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1.54
Based on 15 reviews, last reviewed 6th Jan 2026
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Latest highest rating:

4

Good, but complicated Great product and service, and the company are okay at communicating (primarily marketing stuff though). Very complicated contracts and materials. Wou... Read more Reviewed on: 22nd August 2023
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Happy to take a premium for over 9 years and when it... Happy to take a premium for over 9 years and when it comes to making a claim refuses to payout as they don’t feel the illness will stop me working. Ev... Read more Reviewed on: 6th January 2026
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Alan h
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About this product

LV - Liverpool Victoria income protection reviews from our Smart Money People can help you to find out what having a LV - Liverpool Victoria income protection policy is really like. For example, how simple is it to make a claim? Answers to questions like these aren't always that easy to find...and That's were we come in! Smart Money People is the UK's leading financial services review site. If you have experience of a LV - Liverpool Victoria income protection policy, you can write your review today. Together, we can help us to increase trust and transparency in financial services.

LV (Liverpool Victoria) Income Protection reviews (15)

Review of the LV (Liverpool Victoria), Income Protection:

Peace of mind

4
I travel a lot for work and have a young family. Liverpool victoria gives me peace of mind that my family will be taken care of should anything put me out of action temporarily. Reviewed on: 8th September 2018
Luis's avatar
Luis

Excellent

5
Outstanding customer service and excellent customer proposition Highly recommend Reviewed on: 7th September 2019
Kerry 's avatar
Kerry

Simple

4
Easy enough to set up and good communication when needed. Reviewed on: 9th September 2018
leticia's avatar
leticia

The best insurance LV

5
lV for home and car insurance definitely 10star. Excellent service. Reviewed on: 3rd August 2018
Kath Edwards's avatar
Kath Edwards

Breached Data Protection and can't change direct debit date

1
I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident happened where they changed my direct debit details without my permission as someone else with a similar name to mine wished to change theirs and their customer service advisor changed mine instead! I contacted them as this is illegal and breaches DPA and it took multiple emails for them to admit what happened and to rectify it. Now, several months on from this, I have chased the missing cashback and this has finally been paid. However, I rang to change the date my direct debit was taken from my account as my pay date was changing and they won't allow this to be done as 'their systems don't allow for any date changes to me made.' I find this ridiculous and have now cancelled my policy with immediate effect. Reviewed on: 10th August 2015
CharlotteEmma's avatar
CharlotteEmma

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