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M&S Bank - Marks and Spencer: Personal Loan reviews

Name: Personal Loan
Rating: 2.04 (54 reviews)

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1.87

Based on 54 reviews, last reviewed 2nd May 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

15%

63%

Latest highest rating:

5

Very clear Took a loan for my car. Very clear pricing and fair rate. Easy to deal with and helpful customer service. Reviewed on: 4th September 2024

Latest lowest rating:

1

Damaged my Credit file Applied for a loan with M&S Bank, they did a Hard Search on my credit file then nothing... They didn't contact me again to say I had been accepted or ... Read more Reviewed on: 2nd May 2025

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About this product

M&S Bank - Marks and Spencer personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our M&S Bank - Marks and Spencer personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a M&S Bank - Marks and Spencer personal loan, we'd love you to write a quick review too.

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M&S Bank - Marks and Spencer Personal Loan reviews (54)

Good rates and service

Good rates and service . I’ve had no issues with this Company Reviewed on: 8th June 2018

Dont bother

Applied for a £10k loan at 2.8%. Received email confirming acceptance and would receive agreement in 3 working days. Called call centre as wanted to ensure funds were available for me to purchase the new car and was advised to go into a branch and they could print the forms for me to sign. The call centre advised that they were unable to email me the forms form me to sign as they weren't up to that technologhy yet... really in 2018?? Anyway, went to branch gave them the reference nimber but the woman insisted in going through the whole application again and then deceided to congratulate me on getting the loan at 5.8%!!! I advised that this was not what I had applied for, it was for the 2.8 % to which she replied that it was 5.8 or nothing. I politely pointed out that their website an application process was a load of crap an that they should confirm in the email confirmation when you are accepted that it isnt for the rate that you have applied for. An hour an half of my like I wont get back! Went home and logged onto my lloyds bank account, apploed for a loan and within 10 minutes it was all done and the money in my bank. Moral of the story is, for the sales of saving a few pounx on a monthly payment dont bother with M&s Reviewed on: 23rd April 2018

Personal loan application

Applied for a personal loan that was pre approved after I applied and type in my details the application was refused even after snicking to my great credit score rubbish lenders Reviewed on: 16th March 2018

Slow to Pay Money

The application process was quick, but I don't see how it takes 7 elapsed business days to pay out the loan amount. In 2017, this should be a next day process. Reviewed on: 29th June 2017

Great Experience and Rates. Bad online presence.

I was able to get a large personal Loan to help consolidate my debts from M&S Bank. They were quick, helpful and have great rates. I wish they had a better online presence, as it is impossible for me to check the amount left on the loan. If this was accessible online, that would be much better. it would be a 10/10 then Reviewed on: 29th June 2017

M & S Loan

Very quick to arrange considering had to wait for forms to arrive and be posted back. In my account within a week. Dropped one star, as I am sure other companied allowed me to complete online, but perhaps you need a bank account with them for that. All agreed very quickly, but rates not confirmed until form recieved Reviewed on: 11th June 2017

Poor customer service

Attempted to take a personal loan out with M and S bank who told me I had poor credit. At the time of this I had consistently good credit and had been offered loans with other providers on the basis of this. I called MandS bank who were very dismissive of my credit score and tried to account their refusal of loan on my 'poor rating'. Despite offers of evidence at my credit score I was told not to call back. Disappointing service from a potentially great chance to gain another customer Reviewed on: 8th June 2017

Unhelpful, blunt service

I applied for a loan online via their website and was instantly rejected without an explanation. I was told a letter would follow to explain. The letter arrived but still did not explain why I was rejected. A very impersonal service and not very customer friendly. Reviewed on: 30th May 2017

Once, Twice, Thrice ..... I have turned to M&S Bank for a Personal Loan

I have found M&S Bank easy to apply to for a personal loan and when I went to repay the previous two loans early it was very straightforward to get a settlement figure and to make the early repayment. I have found they dealt with each application promptly and there was no delay in payment being credited to my bank account. Also repayment details such as amount and dates such as first and last payment date are clearly set out and the annual statement they provide keeps me updated on the repayment progress. I am very satisfied with the overall service M&S Bank provide. Reviewed on: 27th May 2017

Rapid service

Easy to apply and quick to be accepted and for the loan to be paid. Customer services are always efficient and able to answer queries. Reviewed on: 7th May 2017

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