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M&S Bank - Marks and Spencer: Personal loan reviews

Name: Personal loan
Rating: 2.97 (60 reviews)

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2.97

Based on 60 reviews, last reviewed 7th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

60%

Latest highest rating:

5

Goddess and honestly explanation Goddess and honestly explanation Reviewed on: 9th July 2026

Latest lowest rating:

1

Will never recommand any one . Will never recommand any one .they carried hard check on my file after 4 days they refuse my application .what a waste of time and mark on credit file... Read more Reviewed on: 7th August 2026

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About this product

With an M&S personal loan you can borrow between £1,000 and £25,000.

You can repay your loan over a period of 12 to 84 months and there are no set up fees for your M&S personal loan. Before applying, you can check to see the lending terms you might receive, without affecting your credit rating.

M&S personal loan reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Personal loan reviews (60)

M&S interest % doubled

M&S advertised loan at 6.2% applied for loan and was accepted however with a rate of 12.9% - I called customer service as I assumed it was mistake and they advised no can change the rate after application. Absolutely disgraceful giving I would never have applied for this rate and is now showing on. My credit score Reviewed on: 14th March 2024

Excruciatingly and painfully slow.

Excruciatingly and painfully slow. Said they’d sign off agreement in 3 days… it took 5 and every time I rang up they kept saying ‘we’re expecting to hear back from the bank today’ lol WAY TOO HOPEFUL but gotta give it to the customer rep lol I couldn’t be that delusional myself. I am very thankful that they approved me so they’re getting a few stars for that but having to wait nearly 2 weeks for a loan is painful and I don’t think I’d put myself through it again. Reviewed on: 14th January 2024

Loan sharks

Absolutely outraged at M and S bank.I applied for a loan with a headline figure of 4.9 percent,loan application was excepted but with one small difference,the figure now was 10.9 percent!!!!!!!!! Absolutely outrageous. This is disgusting behaviour from a supposedly reputable brand. I will be boycotting all M and S products from now on. Reviewed on: 14th May 2023

Loan Sharks

Saw advert for M & S Bank on Money Supermarket for a personal loan at 4.9%. Applied and was accepted for the loan. As soon as I received the notification I was told the interest rat had gone up to 10.9% costing me an extra £30 per month. I called to cancel the load and was told that details of my loan application would still be passed onto the credit agencies. Disgraceful treatment of the public. They should be ashamed. Reviewed on: 15th April 2023

So good at travel insurance

They helped me in travel insurance and the customer service company was so helpful Reviewed on: 6th April 2023

Excellent service

The process for applying for a personal loan is stress free. They assessment process was quick and I didn't have to speak to anyone because the online application was straightforward and not complicated. I receive frequent mails updating me about the product and when I call to top up, the customer service is always good. I highly recommend them. Reviewed on: 5th April 2023

Good rates

Have been using this co. For a long time and they respect my high credit rating. Reviewed on: 3rd April 2023

Non Existence Customer Support

I want to pay off my loan. However, I cannot do this online or via the app, I have to call Customer Services. Tried numerous times to speak to someone and no one picked up the phone. I therefore requested a call back, when I was eventually called back I was told that I needed to speak to a different department, was then cut off. I only want to pay off my loan, absolute nightmare. Would not recommend. Reviewed on: 19th January 2023

Bait and Switch

The rate of 4.9% and repayment amount looked really good on Compare the Market. I filled out the details, was approved and the APR went up to 9.9% and the final repayment amount went up by £1000. I chose a different loan instead which I was preapproved for and was also cheaper. Don't think I'll bother with M&S again. Reviewed on: 22nd December 2022

A very fair service

I appreciate being considered for a personal loan where other banks/lenders were not so compromising. The service was old fashioned, fair, polite and very thorough. The interest rate was on the higher side, but by no means stratosphoric. I was kept informed by mail and texts throughout the whole process. Even the telephone financial review was done in a friendly professional manner. The whole process took about two weeks. Thank you M&S Bank Reviewed on: 10th November 2022

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