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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (432 reviews)

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4.57

Based on 432 reviews, last reviewed 19th Mar 2026

61% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Online access to mortgage account Staff are very helpful, but it would be great if you would provide access to check balance on account online, to save having to phone. Reviewed on: 19th March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (432)

Always a pleasure to speak to them

They were great from the start to finish and have always been so helpful assisting us. Thanks Reviewed on: 2nd March 2021

Always available when I contacted them

Helpful and efficient service. Clear information Reviewed on: 23rd February 2021

Excellent mortgage advisors and customer service

The mortgage advisors are great, offering a great service and follow up. I think some of the mortgage offer requirements for my solicitor seemed excessive but overall I would recommend. Not the most competitive in terms of rates but you actually deal with real human beings who are compassionate and effective. Reviewed on: 18th February 2021

Mortgage for purchase of land and self build

I am delighted that I have been offered a mortgage by Mansfield. It has taken a long time, 5 months to secure but I fully understand the reasons why (COVID 19) and lending conditions changed but I was thrilled when the offer was confirmed and the funds were released to my solicitor on the day requested. My solicitor was most impressed with your friendly service. Reviewed on: 18th February 2021

Good overall service and products

Mansfield have provided a good level of service throughout the mortgage and I was able to re-mortgage a number of times with Mansfield to take advantage of cheaper deals. Whenever I had a need to speak to someone they have always been very helpful. The one downside that I have had was when I paid a lump sum that took me below the threshold for getting a new deal and I was then stuck on SVR for a few years. Mansfield need to make their mortgage offers available to all customers regardless of the amount of outstanding. Reviewed on: 4th February 2021

PAYING OFF YOUR MORTGAUGE

SO EASY TO SORT THINGS OUT, STEP BY STEP INSTRUCTIONS Reviewed on: 20th January 2021

Not as honest a they make out

I had a tracker mortgage. When taking this out i was told that although it wasnt locked to bank of england rate it changed with the bank of england rate. This did not occur. During the lock down i had severe financial difficulties. The bank of england rate came down; mansfields did not. Also when my contract came to an end the default rate was excessivrly high... £130+ more a month. This is wrong. Reviewed on: 12th January 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th January 2021

Human approach to lending not a computer

Having had great difficulty in securing a mortgage The Mansfield have looked at our application in a human aspect and not what the computer says at a lot of the main high stream lenders. They have been helpful throughout and thanks to them we now own our home. Thanks Mansfield Building Society for the human touch Reviewed on: 11th January 2021

Brilliant Customer Service

Have always found the Mansfield to provide a professional service. Always able to contact a person by telephone and always friendly and efficient. Would definitely recommend. Reviewed on: 9th January 2021

Very helpful

The team at Mansfield were helpful and efficient with my remortgage during the pandemic Reviewed on: 9th January 2021

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