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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (432 reviews)

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4.57

Based on 432 reviews, last reviewed 19th Mar 2026

61% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Online access to mortgage account Staff are very helpful, but it would be great if you would provide access to check balance on account online, to save having to phone. Reviewed on: 19th March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (432)

Very thorough and knowledgeable about my account at all times.

Always accessible for consultation and advice. Always felt secure in the knowledge that I was working with very competent and helpful people. Very pleased to have been able to hold an account with The Mansfield Building Society. Reviewed on: 22nd December 2020

Disappointing

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the service we have received. Reviewed on: 11th December 2020

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th December 2020

Excellent!

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the Mansfield BS. Reviewed on: 9th December 2020

Great communication and understanding during our self build

Great company, Started with a self build and migrated over to a normal mortgage once the house was completed, great communications throughout the different processes. Reviewed on: 3rd December 2020

Big Help

We had difficulties previously but Mansfield really helped us in getting our mortgage. Reviewed on: 2nd December 2020

Devastated

Katie Scrase very helpful but we are only ever informed of anything after multiple chases. To be informed completion was being worked to for the 3rd, to then only find out they may not even lend to us due to Japanese Knotweed. Even though a mortgage offer was submitted to us 1 month prior to this and no mention at all of that. Also the management treatment plan for the knotweed shows no areas of concern and is fully comprehensive. Also all other houses on the development have sold. To have this dropped on us on the 11th hour has caused considerable confusion and stress . Reviewed on: 1st December 2020

Offered Mortgage not Matched by Others

We are retired. Other lenders could not meet our needs. Mansfield 'stepped up to the plate'. Reviewed on: 29th November 2020

Ok but very slow

Recommend by our IFA but what should have taken 3-4 weeks took over 10. I realise that there pandemic affected everything but the delay and inability to be able to contact anyone or get a progress report caused considerable stress. Reviewed on: 23rd November 2020

Reply from Mansfield Building Society Thank you for your feedback, as you rightly say the Coronavirus pandemic has affected service levels, not just in the work we do but in the supporting services that we use to help progress your mortgage application with us. We’re sorry that the delay caused you some stress and would like you to contact us directly to share your experience so we can use your feedback to find ways we can improve. Response date: 25th November 2020

Their customer care beats all of the bigger financial institutions

My experience with Mansfield has always been excellent. They are professional efficient but also kind and personable which is lacking in their larger competitors. Reviewed on: 18th November 2020

poor customer service

I always thought MBS customer service was good but not now.Emails and phone calls not answered and promised deadlines not met Reviewed on: 13th November 2020

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we did not meet your expectations on this occasion. Please contact us on 01623 676340 or email [email protected] and we will look into your circumstances for you. Response date: 16th November 2020

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