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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.54 (466 reviews)

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4.54

Based on 466 reviews, last reviewed 30th Aug 2026

7% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Always been very happy - staff lovely Always been very happy - staff lovely Reviewed on: 30th August 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (466)

Excellent from start to finish

The whole experience was excellent from start to finish. MBS literature and correspondence was clear and precise showing monthly and yearly payments and early settlement options. Reviewed on: 13th April 2021

Service in adversity

Of course we had the most severe wave of COVID infections going on while we were trying to get the mortgage arranged. In spite of this we managed it in time and we are very pleased with the result, Many thanks to everyone involved from Mansfield BS. Reviewed on: 31st March 2021

All good

I have found Mansfield very reliable. I was impressed that account managers would contact me directly and discuss my requirements. Reviewed on: 10th March 2021

Generally good, but could do much better.

Very friendly and efficient staff (once the initial purchase had gone through). The process to obtain the mortgage was tortuous - there was a minor amendment required to the lease (4 pages), and the Society's legal team took about 10 days to turn it round before the mortgage could be approved. Had I been able to switch lenders I would have done so. Also, the fixed rates were very high. Reviewed on: 3rd March 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 4th March 2021

Always a pleasure to speak to them

They were great from the start to finish and have always been so helpful assisting us. Thanks Reviewed on: 2nd March 2021

Always available when I contacted them

Helpful and efficient service. Clear information Reviewed on: 23rd February 2021

Excellent mortgage advisors and customer service

The mortgage advisors are great, offering a great service and follow up. I think some of the mortgage offer requirements for my solicitor seemed excessive but overall I would recommend. Not the most competitive in terms of rates but you actually deal with real human beings who are compassionate and effective. Reviewed on: 18th February 2021

Mortgage for purchase of land and self build

I am delighted that I have been offered a mortgage by Mansfield. It has taken a long time, 5 months to secure but I fully understand the reasons why (COVID 19) and lending conditions changed but I was thrilled when the offer was confirmed and the funds were released to my solicitor on the day requested. My solicitor was most impressed with your friendly service. Reviewed on: 18th February 2021

Good overall service and products

Mansfield have provided a good level of service throughout the mortgage and I was able to re-mortgage a number of times with Mansfield to take advantage of cheaper deals. Whenever I had a need to speak to someone they have always been very helpful. The one downside that I have had was when I paid a lump sum that took me below the threshold for getting a new deal and I was then stuck on SVR for a few years. Mansfield need to make their mortgage offers available to all customers regardless of the amount of outstanding. Reviewed on: 4th February 2021

PAYING OFF YOUR MORTGAUGE

SO EASY TO SORT THINGS OUT, STEP BY STEP INSTRUCTIONS Reviewed on: 20th January 2021

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