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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (444 reviews)

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4.58

Based on 444 reviews, last reviewed 29th Apr 2026

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Good company if you have poor credit history Good company if you have poor credit history, thy have always been supportive but can be unflexible. However never will fault the as I wouldn’t have ... Read more Reviewed on: 29th April 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (444)

Their customer care beats all of the bigger financial institutions

My experience with Mansfield has always been excellent. They are professional efficient but also kind and personable which is lacking in their larger competitors. Reviewed on: 18th November 2020

poor customer service

I always thought MBS customer service was good but not now.Emails and phone calls not answered and promised deadlines not met Reviewed on: 13th November 2020

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we did not meet your expectations on this occasion. Please contact us on 01623 676340 or email [email protected] and we will look into your circumstances for you. Response date: 16th November 2020

Good old no-nonsense building society

As older buyers, it was quite difficult to get a mortgage. We finally got one with the Mansfield BS - the rates were good, and we have found the customer service throughout the short life of the mortgage (now paid off) excellent. Reviewed on: 6th November 2020

Interest Only Mortgage

Very satisfactory. I have found Mansfield to be very efficient and helpful especially at this time of Covid. I needed an interest only mortgage at a fixed rate for 2 years in order to buy a property whilst I sold my previous one, which took a year. In that time the interest rate was extremely satisfactory and once the my property was sold and the 2 years was over I was able to pay off the mortgage. If I ever needed another mortgage I would certainly consider going to Mansfield. Thank you Reviewed on: 4th November 2020

Great and considerate service

Easy to contact and friendly help and advice when needed. Reviewed on: 28th October 2020

Familly Buy To Let Mortgage

Very good flexible lender - Took a little longer than normal due to Covid 19 All in all a good experience Reviewed on: 26th October 2020

Efficient service experienced.

The people I dealt with were friendly and efficient. No problems experienced whatsoever, and I like the idea of interest only mortgages and that few lenders provide these days. Reviewed on: 29th September 2020

Straightforward to deal with

Easy process and kept me informed of developments. Reviewed on: 29th September 2020

Self build barn conversion

Despite all that’s happened with Covid-19 our mortgage was offered on the day the UK closed down - Mansfield Allowed us to extend the offer during lock down and then swiftly reopened the application after The extended period once’s all relevant financial checks had been confirmed we completed in Several weeks Mortgages Do take time - with Mansfield it was easier and always communicated with us Reviewed on: 10th September 2020

All staff were always very helpful and pleasant

Very satisfied with the company and the service that I received Reviewed on: 4th September 2020

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