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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (455 reviews)

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4.53

Based on 455 reviews, last reviewed 1st Jul 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

Human approach to lending not a computer

Having had great difficulty in securing a mortgage The Mansfield have looked at our application in a human aspect and not what the computer says at a lot of the main high stream lenders. They have been helpful throughout and thanks to them we now own our home. Thanks Mansfield Building Society for the human touch Reviewed on: 11th January 2021

Brilliant Customer Service

Have always found the Mansfield to provide a professional service. Always able to contact a person by telephone and always friendly and efficient. Would definitely recommend. Reviewed on: 9th January 2021

Very helpful

The team at Mansfield were helpful and efficient with my remortgage during the pandemic Reviewed on: 9th January 2021

Very thorough and knowledgeable about my account at all times.

Always accessible for consultation and advice. Always felt secure in the knowledge that I was working with very competent and helpful people. Very pleased to have been able to hold an account with The Mansfield Building Society. Reviewed on: 22nd December 2020

Disappointing

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the service we have received. Reviewed on: 11th December 2020

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th December 2020

Excellent!

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the Mansfield BS. Reviewed on: 9th December 2020

Great communication and understanding during our self build

Great company, Started with a self build and migrated over to a normal mortgage once the house was completed, great communications throughout the different processes. Reviewed on: 3rd December 2020

Big Help

We had difficulties previously but Mansfield really helped us in getting our mortgage. Reviewed on: 2nd December 2020

Devastated

Katie Scrase very helpful but we are only ever informed of anything after multiple chases. To be informed completion was being worked to for the 3rd, to then only find out they may not even lend to us due to Japanese Knotweed. Even though a mortgage offer was submitted to us 1 month prior to this and no mention at all of that. Also the management treatment plan for the knotweed shows no areas of concern and is fully comprehensive. Also all other houses on the development have sold. To have this dropped on us on the 11th hour has caused considerable confusion and stress . Reviewed on: 1st December 2020

Offered Mortgage not Matched by Others

We are retired. Other lenders could not meet our needs. Mansfield 'stepped up to the plate'. Reviewed on: 29th November 2020

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