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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1661 reviews)

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4.72

Based on 1,661 reviews, last reviewed 30th Aug 2026

64% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Always helpful and professional . Always helpful and professional . Have used them for many years. Very competitive with other banks and building society's Reviewed on: 30th August 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Verified source

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1661)

Bad

I opened an account. Sent a deposit. It didn't appear. I panicked. I phoned. Nobody knew why it hadn't appeared, and they didn't seem to be very interested. After two days missing, it showed up. I didn't relish all that stress. I couldn't get it back fast enough. Not only will I never again go anywhere near you, you've put me off Building Societies as keepers of my cash Reviewed on: 3rd October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a bit more about your experience and discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023

friendly

Very friendly and personal, made to feel very welcome. Maybe need to improve online access Reviewed on: 2nd October 2023

Great customer service

The people facing team have resurrected great customer service. Always feel welcome, safe, and received sound advice. Highly recommended. Actually enjoy popping in. Reviewed on: 2nd October 2023

What more can you ask

Great savings rate, clear forms to fill in, friendly helpful staff in branch and simple efficient service. Excellent Reviewed on: 2nd October 2023

Excellent service product

Extremely helpful, knowledgeable and friendly staff. Good variety of accounts and user friendly ! Reviewed on: 2nd October 2023

Helpful staff

Excellent staff, good advice shame about telephone service Reviewed on: 2nd October 2023

Telephone banking

Would be nice to quickly be able to speak to a human like we used to! Guess have to move with the times. Apart from that always carried out requests promptly and correctly Reviewed on: 2nd October 2023

Good organisation

Helpful ,friendly ,knowledgeable, good products Reviewed on: 2nd October 2023

Opening an accocunt

I found the process of opening an online account and logging in unnecessaarily confusing as there was no indication that a 'special word' was not the same as a 'password'. And when I tried to transfer in my first deposit and my bank alerted me that Mansfield's banking details could not be verified and that this might be a scam, I aborted the process and nearly reverted to paying the money to an existing account with another building society. Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We understand your concerns in relation to transferring your first deposit. The majority of large banks are now using a Confirmation of Payee system, to ensure financial security when making payments online. Although the regulatory deadline is not until 2024, we are working to get this up and running at the earliest opportunity, however in the meantime, we would like to confirm that our banking details are confirmed on our website in our Mansfield Online FAQs or as a document to download from our main savings page https://www.mansfieldbs.co.uk/savings/. We would still like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected]. Response date: 11th October 2023

Went to open a fixed rate bond

Friendly informative staff Very knowledgeable about the product Reviewed on: 2nd October 2023

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