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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1622 reviews)

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4.72

Based on 1,622 reviews, last reviewed 12th Jul 2026

54% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Fill out a form in the corner I have had an account with yourselves for a long long time - but I wqs asked to fill out a form for a no withdrawel ISA - and then another for a limit... Read more Reviewed on: 12th July 2026

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Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1622)

excellent service as always

The reason the account was closed was because it was my late mothers account and i needed to close the account for inheritance purposes with the family members. I have a number of accounts in mine and my husbands name and we have been with Mansfield Building Society for over 50 years with our first house purchase and savings through the years. Always find the cashiers helpful and friendly. Thank You Reviewed on: 21st August 2023

finishing one acct set up new

tel call advised us what to do. Visited office with completed forms and they were returned very quickly Reviewed on: 21st August 2023

Excellent service provision

It's difficult to get through the phone but they will call back and deal with your query and prompt in attending to our requests Reviewed on: 21st August 2023

Service poor in recent years

I have saved with you for a number of years and have what I would consider quite a lot of money held with you, between myself and my husband. The service over the last couple of years has gone down hill to the point I would consider moving my money elsewhere. The staff fail to follow simple instructions, have been quite rude and often act in an unprofessional manner. I was recently told that not posting out a pass book, is not a service you offer. I have never heard anything so ridiculous in my life. I asked you not to spend money in posting something and I had good reason, as the last time you posted something when I asked you not to (on multiple occasions), it went missing. I have used you because of what some would consider a more personal approach, however, this seems to no longer be you attitude towards customers. Reviewed on: 18th August 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback and we are sorry that we have not met your expectations. We would like to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 25th August 2023

Excellent Service

the experience with Mansfield was exceptional and very easy to deal with. Reviewed on: 18th August 2023

Always excellent customer service

In my Sutton-in-Ashfield branch the Staff are always friendly and curteous. Take time to explain and give advice on choices available. Spacious, modern, welcoming environment . Reviewed on: 17th August 2023

Takes ages to withdraw money- your money always ends up in th weekend dead period when earning nil interest.

Also regular savers are supposed to earn more than BOE not less - Mansfield keeps cheating in not passing on BOE rises or slow about it and not going up as much as BOR rate. The regular saver I was in was an old issue and being left to rit on the vine by mansfield - not for me I have voted with my feet Reviewed on: 16th August 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback. We would like to understand a little bit more about your comments in relation to interest. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected]. We constantly review our rates to ensure we remain competitive and react to market conditions and we are increasing variable rate savings accounts on 1st September having previously increased rates on 1st June. Whilst the majority of our rates are not directly linked to the Bank of England Base Rate we are sorry to hear that on this occasion you didn’t feel that we were competitive. Response date: 25th August 2023

Opening new account

No problem with actual appointment. Very efficient and polite. I have however found it difficult to arrange these appointments - sometimes there are none available, or the only options are at times that I find inconvenient. Reviewed on: 16th August 2023

Regular Savings account

Closed my 10 year old account, because interest rate no longer competitive. Reviewed on: 16th August 2023

Interest rates

Great interest rates passed on to savers. Also mansfield branch has been supporting the town all my lifetime. Reviewed on: 11th August 2023

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