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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1383 reviews)

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4.64

Based on 1,383 reviews, last reviewed 18th Feb 2026

337% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

4

Prompt responses, friendly staff Prompt responses, friendly staff Reviewed on: 16th February 2026

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1383)

Usually very competitive, but currently rather unappealing

Regular Savings Account currently unavailable. Refusal to supply Section 975 Certificates is an on-going annoyance Reviewed on: 8th June 2020

Reply from Mansfield Building Society Thank you for your feedback. I am sorry to hear of your frustrations regarding the Section 975 Certificate. With the introduction of the Personal Savings Allowance by the government in 2016, we are no longer able to offer this service. However, we are more than happy to write a letter of confirmation for all interest earned. Please contact us on 01623 676303 to discuss in more detail. Response date: 10th June 2020

My view

MBS provides excellent customer service by phone, post and email to me. Disapointed that they have reduced regular saver interest rates recently. Reviewed on: 29th May 2020

Poor returns for savers

My savings account matured, sent forms to put into another account assume it's been done though I've had no correspondence to confirm. New account interest rate not great. Reviewed on: 28th May 2020

Reply from Mansfield Building Society Thank you for your feedback. I am sorry to hear you have not yet received any correspondence regarding your maturity instructions, we are currently working on a backlog of post, however please contact us on 01623 676350 and we will look into this for you Response date: 29th May 2020

Not easy to transfer ISA

Obviously the rates on all finance have been reduced but when I received the new rate for my easy cash ISA it was so lie I added if there were any other ISA's I could transfer it to do I wouldn't lose the tax exemption but was told I that although there was a new fixed rate ISA that would pay 0.70% I couldn't transfer into it was only for new customers. I did not want to lose my years ISA allowance so I decided to transfer my ISA's & then this took much longer as apart from sending pass books back Mansfield did not electronic transfer. Reviewed on: 28th May 2020

Excellent, professional and friendly

Perfect in every respect. Friendly and professional. Reviewed on: 26th May 2020

Friendly staff

Everyone provides a pleasant friendly service. Reviewed on: 26th May 2020

Reasonable experience

This investment was set up by a third party company. The main problem we encountered was following a house move when our new address was not accepted by Mansfield Building Society. We had untold problems sorting this out. Reviewed on: 26th May 2020

Sorry to say goodbye

Decided to move my ISA accounts elsewhere due to the interest rate offered being reduced and no longer able to support a local brand as elsewhere I can get double the interest rate with instant access. Reluctant to move to online provider as have been a savings customer with Mansfield since birth. I do have though savings accounts still with Mansfield on behalf of my 2 children. As a society you need to be like any other business competitive within the market place. Reviewed on: 26th May 2020

Straight forward and efficient by post.

It would have been nice to hear a voice to say all received and passbook in the post. I have always appreciated the personal touch. Reviewed on: 26th May 2020

Regular Saver

Good service and also have good rates for savers until the recent changes Reviewed on: 26th May 2020

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