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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13422 reviews)

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4.87

Based on 13,422 reviews, last reviewed 16th Apr 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Overall, I have had an excellent experience with the... Overall, I have had an excellent experience with them and have had every claim honoured. However, they are more expensive than their competitors and w... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

asked an adviser about an issue on my policy and was... asked an adviser about an issue on my policy and was scheduled in for a callback which never happened.i left to see how long it would take them to cal... Read more Reviewed on: 12th April 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13422)

Review of the ManyPets, Pet insurance:

Easy to use, quick to pay out

We took up Bought By Many insurance after it being recommended repeatedly by others and they were right to do so as it is easy to set up, easy to use and claim and quick to pay out when our puppy had a foreign body in it's throat. Reviewed on: 16th September 2020

Great all round insurance

Great prices, friendly staff and dealing with settlement was easy and hassle free! Reviewed on: 13th September 2022

Easy to use

Straightforward to claim on and quickly paid. Ease of use is the main advantage to us. Reviewed on: 13th September 2022

Good service but can be slow

Nice customer service staff, submitting a claim was user friendly although it can take some time for claims to be paid. Reviewed on: 13th September 2022

Great insurance

I’ve used Many Pets since I got my wee dog, and they have always been great in dealing with my questions and claims. Reviewed on: 13th September 2022

Good

Good to see they cover most of our clients claims Reviewed on: 31st August 2022

Not what they promised me!

I purchased Manypets insurance over a year ago, I asked if my pets had to see a vet first. I was told "no" and I have the emails to prove it. My Chihuahua had blood work done, total kidney failure, had to put him down next day. I submitted claims, only to play email tag because they kept asking for stuff. My Chihuahua has never been ill till he passed, but Manypets got all the paperwork from the visits, proof of invoice payment, so they came back with " we need prior 18 months of history' there is no history, he got vaccinated at Petco, traveling veterinarian no office. They billed me for his insurance the month after he died, never got a refund but they will credit me towards my other dogs policy! I had no say. I called and cancelled this policy completely, they have only been around since 2017, originating in Sweden then UK now 29 states in the USA. I will never trust another pet insurance company again, save your money it will be cheaper than paying for insurance that finds ways not to pay and you still end up paying out of pocket. Reviewed on: 30th August 2022

Efficient, communicative, reassuring

Monthly reminders and regular communication with customers providing updates are welcomed Reviewed on: 13th August 2022

Best value for money

Thankfully I havnt had to claim from this company however they have exceptional value for money on their plans with good coverage, I have just had my insurance renewed at a cheaper price and in light of this in the times we’re living in now would absolutely recommend to anyone. Reviewed on: 13th August 2022

Massive price hike!

Been with this insurance company for several years, never made a claim and overnight £20 per month increase, I was paying £50 pm already for two pets. And extra £240 a year! Shocking and disgraceful in the current climate, avoid at all costs! Reviewed on: 28th June 2022

Buyer beware

Buyer beware. This Pet insurance is not what it seems. It seems like they offer a lot in cover, access to a online vet and rewards. But as soon as your a customer this is not the case. Once you make a first real claim this is when you realise that the big things the company will wiggle themselves out of. Look at the Feefo reviews for 1 star. Many heart breaking stories where owners had to put down their pets, just shameful. Very improtant to note as a distiction is that they do not offer 'pre-autherisation' like reputable pet insurance companies. This is when your pet needs expensive treatment other insurers will review and tell you they will cover to give you piece of mind. ManyPets do not do this. You will be encouraged just to submit the claim, and after taking 3 months to process to tell you they will not cover. Also on the added benefits - accessing vets free on FirstVet. Good luck trying to access. ManyPets blame FirstVet when the links do not work. And there is no way to resolve this between the two companies. The rest of the rewards is basicly ManyPets offering a marketing channels to external companies to their cusomers. My experience with my kittens I had a sudden excess added without prior notice changing my contract. I suddenly was told I needed to pay higher premiums when I moved areas. So in summary, this is pointless. I'm apting to save my premiums of my kittens when they are older. Which PS the insureres do not pay fully Reviewed on: 25th June 2022

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