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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (117 reviews)

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4.65

Based on 117 reviews, last reviewed 30th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Very supportive and efficient process The adviser was excellent. Attentive and clear, patient and supportive. Totally reliable regarding call times. Although the process was quite exhausti... Read more Reviewed on: 30th June 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (117)

Great customer service

I have been impressed with The Marsden Building Society because it is easy to speak to some-one on the telephone re any concerns/questions, not something readily available these days. The website was easy to negotiate and use also, but good to have some personal service if required. Reviewed on: 4th April 2022

Excellent, excellent, excellent!

This building society is brilliant. The staff are always very polite and very helpful, no matter how trivial your request. I cannot fault them in any respect. So well done! Reviewed on: 1st April 2022

Kirsty Webster/Reggio case

the whole process was eay and straight forward well done Marsden Building Society and thank you Kirsty Reviewed on: 24th March 2022

Professional service throughout

Excellent service received from both fluent with a brilliant app and the Marsden very professional throughout. Thank you. Reviewed on: 18th March 2022

Excellent service

The Marsden Building Society provided an efficient, swift and personal service. Would definitely recommend. Reviewed on: 17th March 2022

Fantastic

We have renewed our mortgage on several occasions with The Marsden. On each occasion their product offering has been the cheapest - we always shop around. The whole process is really straight forward and simple. Added to this their levels of customer service are fantastic. They are one of the best companies it has been our pleasure to deal with. Can’t recommend enough. Reviewed on: 9th March 2022

Excellent

very efficient and professional Reviewed on: 1st March 2022

Offers produced but poor back office organisation

Whilst we received the offer eventually, Marsden's internal communication is such that we would receive updates that weren't correct. No single underwriter deals with a case so we repeatedly received the same request despite answering the same questions repeatedly. the requirement for wet signatures is extremely outdated and I believe Marsden are the only BS to need this nowadays. It is poor security and leads to delays as it did on this case. We find that whilst Marsden do eventually produce an offer, and are therefore reliable. Every application takes such an unpredictable pat once submitted that it's extremely hard to keep the client properly informed of progress. Reviewed on: 18th February 2022

Professional and Efficient

Excellent, professional and timely service from all at Marsden Building Society. Reviewed on: 18th January 2022

Excellent processing speed of mortgage application

Excellent speed of processing/allocation of Conveyancing Team .. all staff members have been courteous/helpful with nothing being too much trouble for them .. as much as possible completed electronically (which is great for full time worker) I will recommend Marsden Group in the future to family/friends/anyone in need of mortgage .. thank you Marsden Group Reviewed on: 10th January 2022

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