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Marsden Building Society: Mortgages reviews

View other Marsden Building Society products
4.48
Based on 139 reviews, last reviewed 6th Jun 2026
17% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Diligent and great communication Diligent and great communication Reviewed on: 6th June 2026
Jason B's avatar
Jason B

Latest lowest rating:

2

This was a terrible application process. This was a terrible application process. So many inaccuracies (lies even), errors on info provided by The Marden, over 4.5 months process and abysmal... Read more Reviewed on: 5th January 2026
Chris C's avatar
Chris C
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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (139)

Marsden Building Society Branch Review

5
Could not do better by any words. Staff are articulate and superb at their job. Professional and dedicated to the customer and the Marsden alike. Reviewed on: 30th April 2023
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Verified Member

Marsden Building Society Branch Review

5
Personal touch and always willing to go the extra mile for a customer. Reviewed on: 30th April 2023
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Verified Member

Mortgage application

5
To date our mortgage application has approved promptly with all associated documentation and legal work being explained and undertaken accurately clearly and concisely. What is there not to like! Reviewed on: 11th April 2023
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MBS Member Feedback

To date everything has been done efficiently and with little fuss. Great customer service.

5
Although we used a mortgage broker in this instance we found the process to be pretty straightforward and any paperwork / documentation requested by Marsden was acted upon promptly and efficiently. Everything seems to be well organised and and efficient. Reviewed on: 3rd April 2023
MBS Member Feedback's avatar
MBS Member Feedback

Our Re-Mortgage

5
From the time we spoke to our excellent Mortgage Adviser to the new mortgage being offered, the experience has been very satisfactory in all respects. The Marsden offer meets our needs and gives us peace of mind for the future. The transaction was handled very professionally, and we felt that there was personal care and attention given at each stage. Reviewed on: 27th March 2023
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MBS Member Feedback

Straightforward and efficient

5
Faultless convenient process to arrange new mortgage. Helpful staff, timely reply to emails. Reviewed on: 16th March 2023
Jason's avatar
Jason

Absolute Superstars

5
They gave by far the best rates and considered my case individually. Highly recommended. Reviewed on: 9th March 2023
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MBS Member Feedback

Excellent service throughout

5
From first starting a mortgage process a few years ago up to moving house porting and increasing that mortgage we have been totally impressed. We have dealt with individuals by phone or email who we almost feel we know! They have been regular contact points, quick to respond at any point, friendly and helpful and we cannot fault ant of them. The flexibility, support and helpfulness from all at The Marsden has been very much appreciated and we have no hesitation whatsoever in recommending them. Reviewed on: 24th February 2023
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MBS Member Feedback

Mortgage Offer

5
A very prompt, efficient and professional service from start to finish. Thoroughly recommend their services. Reviewed on: 22nd November 2022
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MBS Member Feedback

Marsden delays resulted in my having to pay more for my mortgage

2
My mortgage came up for renenwal recently and I tried to get a comparison of the options available for 2 weeks without success. Marsden did not respond to my emails and it was made more difficult because i was overseas. By the time they returned my message the variable rate option i wanted to take was no longer available so I ended up paying more for my mortgage, and they would no take responsibility for this. Reviewed on: 2nd November 2022
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MBS Member Feedback

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