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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Account blocked

Hi My acc is blocked more than 3 weeks. My money is been there, no money for bills, food and travel to work. With 3 kids and and this problem try to survive. Pleaseeeee helpppp Thanks Valerii Reviewed on: 13th June 2021

Reply from Monese Hi Dinu - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 17th June 2021

Monese is a Scam virtual bank and will meet its own waterloo

I have opened my Monese account since 2017, I have been getting cash credit from my money changer after crediting them with equivalent in my country currencies as I am not a resident of the UK but I am always in the UK often, but unfortunate my account got blocked by Monese exactly 16th December 2020 and since then Monese as a scam has not given a valid reason why account was blocked because I received 3,000 credit to my account, I sent in the prove of the transfer immediately to show the funds are legitimately transferred to me, but Monese as a swindler has stopped picking calls from my number and responding to my email. They have completely shut me out and avoided to correspond with me over the release of my money, I do not even need this scam account anymore, I just need my money to me sent to me after my account with Monese has been closed. Please I am seeking the help of anyone that can help me with speaking with Monese to release all the money in my account and close down their scam account. Oluwasesan Oduwole Reviewed on: 17th May 2021

Reply from Monese Hi Oluwasesan - sorry to hear you're having issues with your account. Please bear in mind we can currently only offer accounts to the residents of the European Economic Area, but please stay in touch with the relevant team over email, they'll get back to you with an update as soon as they can. Response date: 19th May 2021

Would never recommend Monese to friends and family - brought so much stress to my life

Like many others have written, they've blocked my account after I received a refund. They failed to even inform me that my account was blocked until I had sent several emails and spent hours on the phone waiting to talk to someone. My account has been blocked for a week now. I have not been able to go to my job today because I have no money to use. My life savings are in that account. I'm extremely fortunate to have been able to borrow money from friends but can not keep this up. I have rent to pay and will have to pay a late fee if it is missed and I WILL expect Monese to pay for this if this continuous. Completely ridiculous how they can think it's okay to lock someone out of their account (without even notifying them until asked) and provide minimal communication. Can you imagine if ALL of your money was suddenly locked with no one to help you!? How would you pay for food? How would you pay for transit? How would you pay your bills, your rent, getting to work??? I would never wish this stress upon my family or friends, if you are even considering in the slightest Monese for a bank account, save yourself the headache NOW and use Revolut or Monzo instead. Reviewed on: 17th May 2021

Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 19th May 2021

Frozen account- total ignore

Monese send me an email on the 5th of March 2021 - account closed, no reason stated. The information with alternative account to transfer fund's given on the same day, today is 11th of May and no refund. Numeruos emails sent- no answer. Phone them- this question can not be discussed over the phone. People work so hard for their money and have a family to support but surely this is not their business. This matter will be taken further this is for sure. Thanks alot MONESE- Not!!!!! Reviewed on: 11th May 2021

Reply from Monese Hi Arturas - sorry to hear we weren't able to keep the account open for you. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 12th May 2021

I'm very disappointed !!

I'm very disappointed M31117812 I'm very disappointed I was sending multiple emails up until now with no respond give my money back Trustpilot also keep removing my comments hiding MONESE fraud activities !! MONESE FEEDBACKS ALSO GOING DOWN HILL THEY BLOCKING EVERYONE'S ACCOUNTS AND TAKING MONEY RUNNING MASSIVE SCAM !! Reviewed on: 10th May 2021

Reply from Monese Hi again Aivaras - sorry to hear this hasn't been solved yet. We can assure you the team is working on your case and will get back to you with an update as soon as they can. Response date: 12th May 2021

Account closed no refunds on remaining balance for 3 weeks till now

Shit bank and worst compliance team, customer support is dumb and have no control, where are my refunds, you sick people leave me no choice but to go the head office of the this shit bank and get my money back. It’s been 3 weeks and i still didn’t get my refunds Account number 26997837 Reviewed on: 5th May 2021

Reply from Monese Hi Jahangeer - sorry to hear we weren't able to keep the account open for you. We understand the issue should have been solved by now, but please feel free to let us know if there's anything else we can help you with. Response date: 12th May 2021

Block account with no reason

Is the worst bank I ever seen my life !!! I have some money already with them end I received the money from my job and housing literally soon as I receive the housing the same day like I received my wages they blocked it with no reason before I can check account . They left me with no money is more than week now and only what they respond is automatic email back. I promised myself I'm going to take them to Court and they going to pay me for the each day they holding my money. The worst bank ever scammers and scumbags !!!!!! Reviewed on: 3rd May 2021

Reply from Monese Hi Marcin - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 12th May 2021

Not recommended no communication !!

Not recommended no communication !! M31117812 I was contacted by Monese over couple of weeks ago they asked me to provide bank details in order to get my money back ( apparently investigation has been finished and my funds is ready to be release ) however all details was provided multiple times - waiting since 16th of March with no luck so far they seems keep ignoring every single email only automated replies to Trustpilot which doesn't even make sense what they keep replying .... People stay away keep your money safe !! Trustpilot MONESE feedbacks going down the hill currently because more and more people start reporting an issues as they money has been taken by MONESE... A lot of people struggling to buy a food or necessary items !! MONESE keep freezing and blocking innocent people accounts without any explanation and using people hard-earned money for them own investments !! ... Reviewed on: 29th April 2021

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email .

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email . Reviewed on: 27th April 2021

Reply from Monese Hi there - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 12th May 2021

Terrible

They blocked my account and took my balance. They don’t reply the emails and rude costumer phone service. That’s terrible for customers. Reviewed on: 26th April 2021

Reply from Monese Hi Luciano - sorry to hear you're having issues with your account, and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 12th May 2021

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Account blocked

Monese is a Scam virtual bank and will meet its own waterloo

Would never recommend Monese to friends and family - brought so much stress to my life

Frozen account- total ignore

I'm very disappointed !!

Account closed no refunds on remaining balance for 3 weeks till now

Block account with no reason

Not recommended no communication !!

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email .

Terrible

Review Monese: Money account now

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