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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

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4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5954)

Intuitive app & great customer service

Excellent customer service and a well thought out easy to use app. Reviewed on: 19th April 2021

Reply from Monese Hi Rikki - thanks a million for your lovely review, we really appreciate it! Response date: 20th April 2021

It is not a bank, is a scam.

They have time to reply on Trustpilot, but their customer service is unresponsive. They just locked my account, which had £4,000 in it. Since the 30th of March, no one has responded to my emails or phone calls. They will respond to any other issues, but not if they have a significant amount of your money on hand. Also, they've agreed not to accept complaints through resolver.co.uk, but I guarantee they'll meet me in court and pay me for every day they keep my money. Reviewed on: 8th April 2021

Reply from Monese Hi Gheorghe - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 20th April 2021

I feel robbed

I have had an account with this bank roughly 3 years I dont keep money in it but sontimes have transfared money via PayPal I call it my uk bank as I use it when I am home in England. I had roughly 300 pounds in there . May not sound a lot but a lot to me sometimes I would send mum money from there as it was handier than doing it from Norway .So my account was closed with no reason cant use my app. I rang your so called customer service was kept on hold roughly over an hour who said it had gone to compliance department. And to wait for email from them. But nothing I wrote again from computer through chat facility still nothing. I find it obsured that a bank can close your account with no reason and no explanation. At first I thought it was me that I had done something wrong but after underchecking have found that its happened to lots of people. So I have decided to take this matter further its not the 300 pounds its the principal of the matter. How dare you. And how dare you not correspond with your customers. What gives you the right. I feel you are very corrupt and I feel sorry for the others who choose to use your bank like I did . Horrendous attitude a corrupt bank and basic thieves Reviewed on: 6th April 2021

Reply from Monese Hi Paolo - sorry to hear we weren't able to keep the account open for you. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you. Response date: 20th April 2021

THIEVES- BE AWARE OF MONESE

M8063926 3 weeks since they blocked my account, why, because myself from another bank on my own name made 3 consecutives transfers to my own monese account. They arbitrary, blocked my account, i received a message saying my account was being reviewed, should they need documents or info they d contact me. They never did, i complained through e-mail and they said i had to wait 10 working days, this is well due and despite campaigning to support @ monese and closures @ monese i do not receive answer, my money is there and is not little. Be aware of these fintechs, as customers we are unprotected, their customer service is really bad and they operate in the shade, they rules and practice opaque, prefer traditional banks. These people are thieves!!! Reviewed on: 4th April 2021

Reply from Monese Hi Alberto - sorry to hear you're having issues with your account. We never block accounts without a good reason, but we sometimes might need to do so to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and please wait for updates from the team. Response date: 20th April 2021

Norris Koppel is the coward

M31117812 Norris Koppel is the coward who steals our money. He closes our accounts to use our money for personal gain. We must complain to any partner who associates with Monese Bank and Norris Koppel on all possible channels to see as many people as possible Reviewed on: 4th April 2021

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

M31117812 BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE. Still no answer and my money back ... MONESE to remove from its general conditions the address of the Belgian body to avoid complaints to the federal office of the economy. This is where you have to file a complaint after the return of the Bank of Belgium. QUICKLY WITHDRAW YOUR MONEY IT WILL DISAPPEAR LIKE THAT OF MANY PEOPLE Reviewed on: 2nd April 2021

Reply from Monese Hi Aivaras - sorry to hear you're having issues with your account. We can assure you the team is working on your case and will get back to you with an update as soon as they can. Response date: 20th April 2021

BLOCKED ACCOUNT WITHOUT REASON. M8063926

I ve been Monese customer x 3 years but i rarely used, i decided transfer mysejf from another non monese account in Europe some money, i liquidated some funds so. I msfe 3 consecutive transfers. They were credited, i never thought transferring money - my money to Monese would be seen as an alert, next morning i checked and saw my account blocked and in my email a message saying i d receive a message within 10 workings days, they said if they needed anything they d contact me, i contacted them replying to the email and cc ing support @ monese.com, they answered the same. I dont accept this, i have w decent amount in my account, i have not done anything wrong, they do not reply, the deadline is due, they are not serious, actually it seems fair thinking they are scamming us. I read someine contacted closures. @ monese.com, they dont reply. What sort of comany are they? Avoid Monese, it s crap, non existent customer service, who knows what rules they set but sure thats benefitial onlynto them. Monese ID:M8063926 Reviewed on: 1st April 2021

People stay away avoid those "SCUMBAGS"

M31117812 People stay away avoid those "SCUMBAGS" My account was closed on 16.03.2021 ! I wrote the response letter immediately as soon as I realised my account is closed with all details provided, where I asked to transfer my balance, which was in the account at the time of closing and I'm ignored to this day! Please tell me how long I have to wait for my money back so far I didn't received single email from Monese since my account was closed !! Scumbags scamming innocent people !! Reviewed on: 29th March 2021

Everyone stay away get account with more reportable Bank !!!

M31117812 Since my account was closed with no explanation on 16th of March and all my money was taken i keep waiting to get email from Monese up until today no luck keep getting automated emails on Trustpilot no other communication !! Very disappointed how they managing to scam people !! Reviewed on: 25th March 2021

Monese

O companie minunata atat că firma cât și că apropiere de clienții. Reviewed on: 22nd March 2021

Reply from Monese Hi Ioan - thanks a lot for your lovely review, we really appreciate it! Response date: 23rd March 2021

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Monese: Money Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money Account now

Monese Money Account reviews (5954)

Intuitive app & great customer service

It is not a bank, is a scam.

I feel robbed

THIEVES- BE AWARE OF MONESE

Norris Koppel is the coward

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

BLOCKED ACCOUNT WITHOUT REASON. M8063926

People stay away avoid those "SCUMBAGS"

Everyone stay away get account with more reportable Bank !!!

Monese

Review Monese: Money Account now

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