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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Bad experience

Well.. I stayed with Monese for 2 hours and it was bad experience. I got my debit card but there was no option to activate it was just 'order new' option. I tried to get help from Support section, but no respond. Trying to figure it out by myself I accidentally ordered another card (I was hoping maybe it would tell me that I already ordered one and gave me the option to activate it ) but it ordered again a new card. Could not find the option to cancel this order. I tried to contact Monese Help, spent one hour to do so but there was no luck. No-one respond on my email, App and call. Canceled my account. Don't want to deal with bank who is impossible to reach to. Reviewed on: 23rd April 2021

Reply from Monese Hi Yulia - sorry to hear you've experienced issues with your card, and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 12th May 2021

MONESE BIG SCAMMERS

M8063926, you say you.always block accounts with good reasons, that is easy to say when you hide behind q computer, you fail to inforn me your custimer about those good reasons and give no access to my money.. Good reasons? You are NOT transparent, you arw cowards, you hide and say i you have good reasons??? Thos ONLY in credible to you. The numerous complaints about you in other sittes talk loud about Monese Reviewed on: 20th April 2021

Reply from Monese Hi again Alberto - sorry to hear this hasn't been solved yet. We're afraid we won't always be able to tell you why we decided to block the account, as we need to follow very strict guidelines. The relevant team will be able to provide you with more details via email. Response date: 12th May 2021

Monese account

Monese sent an request for routine information which they gave 7 days to do so . They requested this on Saturday 2 days later they closed the account stating the reason that they had not received the information. Prior to this I requested some info on using the account, and sent 12 emails with a span of a month for which they never replied. On the webchat , I tried to write live agent but no agent ever came. Reviewed on: 20th April 2021

Reply from Monese Hi Alexandre - sorry to hear we weren't able to keep the account open for you. We sometimes might need to close accounts when we believe they don't meet certain requirements. You can find more in our terms. Response date: 12th May 2021

Temp blocked account

Received my tax return from the hmrc early this morning to find my account blocked.. it’s my main account and I literally can’t even eat.. I’m contacting the financial ombudsman in the morning.. they have also cost me a job as I can’t even afford to get there.. I think the news papers are worth a call, people need to know they don’t follow guidelines Reviewed on: 19th April 2021

Reply from Monese Hi Dan - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 20th April 2021

Intuitive app & great customer service

Excellent customer service and a well thought out easy to use app. Reviewed on: 19th April 2021

Reply from Monese Hi Rikki - thanks a million for your lovely review, we really appreciate it! Response date: 20th April 2021

It is not a bank, is a scam.

They have time to reply on Trustpilot, but their customer service is unresponsive. They just locked my account, which had £4,000 in it. Since the 30th of March, no one has responded to my emails or phone calls. They will respond to any other issues, but not if they have a significant amount of your money on hand. Also, they've agreed not to accept complaints through resolver.co.uk, but I guarantee they'll meet me in court and pay me for every day they keep my money. Reviewed on: 8th April 2021

Reply from Monese Hi Gheorghe - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 20th April 2021

I feel robbed

I have had an account with this bank roughly 3 years I dont keep money in it but sontimes have transfared money via PayPal I call it my uk bank as I use it when I am home in England. I had roughly 300 pounds in there . May not sound a lot but a lot to me sometimes I would send mum money from there as it was handier than doing it from Norway .So my account was closed with no reason cant use my app. I rang your so called customer service was kept on hold roughly over an hour who said it had gone to compliance department. And to wait for email from them. But nothing I wrote again from computer through chat facility still nothing. I find it obsured that a bank can close your account with no reason and no explanation. At first I thought it was me that I had done something wrong but after underchecking have found that its happened to lots of people. So I have decided to take this matter further its not the 300 pounds its the principal of the matter. How dare you. And how dare you not correspond with your customers. What gives you the right. I feel you are very corrupt and I feel sorry for the others who choose to use your bank like I did . Horrendous attitude a corrupt bank and basic thieves Reviewed on: 6th April 2021

Reply from Monese Hi Paolo - sorry to hear we weren't able to keep the account open for you. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you. Response date: 20th April 2021

THIEVES- BE AWARE OF MONESE

M8063926 3 weeks since they blocked my account, why, because myself from another bank on my own name made 3 consecutives transfers to my own monese account. They arbitrary, blocked my account, i received a message saying my account was being reviewed, should they need documents or info they d contact me. They never did, i complained through e-mail and they said i had to wait 10 working days, this is well due and despite campaigning to support @ monese and closures @ monese i do not receive answer, my money is there and is not little. Be aware of these fintechs, as customers we are unprotected, their customer service is really bad and they operate in the shade, they rules and practice opaque, prefer traditional banks. These people are thieves!!! Reviewed on: 4th April 2021

Reply from Monese Hi Alberto - sorry to hear you're having issues with your account. We never block accounts without a good reason, but we sometimes might need to do so to make sure we comply with all the regulations. You can find more on monese.com/blog/blocked-account and please wait for updates from the team. Response date: 20th April 2021

Norris Koppel is the coward

M31117812 Norris Koppel is the coward who steals our money. He closes our accounts to use our money for personal gain. We must complain to any partner who associates with Monese Bank and Norris Koppel on all possible channels to see as many people as possible Reviewed on: 4th April 2021

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

M31117812 BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE. Still no answer and my money back ... MONESE to remove from its general conditions the address of the Belgian body to avoid complaints to the federal office of the economy. This is where you have to file a complaint after the return of the Bank of Belgium. QUICKLY WITHDRAW YOUR MONEY IT WILL DISAPPEAR LIKE THAT OF MANY PEOPLE Reviewed on: 2nd April 2021

Reply from Monese Hi Aivaras - sorry to hear you're having issues with your account. We can assure you the team is working on your case and will get back to you with an update as soon as they can. Response date: 20th April 2021

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Bad experience

MONESE BIG SCAMMERS

Monese account

Temp blocked account

Intuitive app & great customer service

It is not a bank, is a scam.

I feel robbed

THIEVES- BE AWARE OF MONESE

Norris Koppel is the coward

BE CAREFUL YOUR MONEY IS NOT SAFE ... WITH MONESE.

Review Monese: Money account now

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