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Monese: Money account reviews

View other Monese products
4.57
Based on 5,957 reviews, last reviewed 26th Jun 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026
Xbrite's avatar
Xbrite

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026
Bradley F's avatar
Bradley F
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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

Review Monese: Money account now

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Monese Money account reviews (5957)

Press charges against this Fraud Bank

1
Monese has blocked my Business Account with more then 20000 GBP. No one is answering so press criminal charges against Norris Koppel and criminal Investigation against Monese. More you find here: Activefraudbymonese.wordpress.com Reviewed on: 5th July 2021
JOCHEN ZIEGLER's avatar
JOCHEN ZIEGLER

Scam!

1
Monese is a scam bank, they auto respond to make out they are dealing with enquiries but intact are retaining thousands of peoples money for no reason, they have 10k of my money and refuse to give back, this company is a fraud, do not put money into this company, you won't get it back. Reviewed on: 5th July 2021
K Fisher's avatar
K Fisher
Reply from Monese Hi there - sorry to hear you're having issues with your account. Please get in touch on [email protected] from the email address registered to the account and the team will look into this for you. Response date: 8th July 2021
Monese
Monese

Account Blocked and my money is not returned.

1
Account Blocked and my money is not returned. I made a transfer from my account in my name to Monese and they told me that I could not use the account as a business account and it was just a normal transfer between accounts in my name. Then I decide to take my money to another account because I do not trust this company, which is also in my name, nothing of another person, and they directly block my account with 12,000 euros. The savings of a lifetime have disappeared. They do NOT answer, the app no ​​longer comes out, and I will have to report this fact to the authorities. Reviewed on: 2nd July 2021
Oscar Torrico's avatar
Oscar Torrico
Reply from Monese Hi Oscar - sorry to hear we weren't able to keep the account open for you. You should have received a note from the team on the email address registered to your account. Please respond and the team will assist you. Response date: 8th July 2021
Monese
Monese

Account closed

1
Monese bloked my account at first and after 2 moths they sayd that they closed my account definitive and that they will send my remaining balance to an account that i have to provide and this was more than a month ago and nothing arrived. They dont answer to any emails. The customer service on the phone is saying thay they cant help. Its just blsht and im sick of chasing my own money. I will take them to court. Stay away from them if you want to your money to be safe!!! Reviewed on: 1st July 2021
Eduard lang's avatar
Eduard lang
Reply from Monese Hi Eduard - sorry to hear we weren't able to keep the account open for you. If you've already provided the team with everything they requested, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 8th July 2021
Monese
Monese

Blocked account

1
My account is blocked for 2 weeks. I keep emailing to compliance team and support, but not getting any response back. Was trying to call support team, spend about 1hour waiting on the line , and nobody answered. Can’t access in to my account and money. Petras Petkunas Reviewed on: 23rd June 2021
Petras Petkunad's avatar
Petras Petkunad
Reply from Monese Hi Petras - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 30th June 2021
Monese
Monese

Account unfairly blocked

1
Because of brexit we decided to spend early retirement to France, we needed to upgrade items and pay for a new fosse so transferred money accordingly. So they blocked us. Want to close account but finding it difficult because we are blocked, very poor show Reviewed on: 23rd June 2021
Michael browne's avatar
Michael browne
Reply from Monese Hi Michael - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 23rd June 2021
Monese
Monese

MONESE BLOCKED MY ACCOUNT WITHOUT ANY INFORMATION OR CONTACT DETAILS

1
Monese Bank just blocked my account with my money there and they didn't give any explanation for it. I'm trying to get in touch with the bank, but they don't seem to want to be contacted. No response to my emails and even on the phone they just say that I have to wait for an email that never arrives. In the meantime, they have my money and they really show that they don't care if you need your money or not. Disgusting Monese Bank and attitude. They have a robot that answer the reviews but they do not have staff to answer the emails. No sense. Reviewed on: 17th June 2021
Paulo Kuntz's avatar
Paulo Kuntz
Reply from Monese Hi Paulo - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 17th June 2021
Monese
Monese

Simply the best!

5
Simply the best, that describes everything! Reviewed on: 14th June 2021
Lunte's avatar
Lunte

Best bank so far

5
Easy to use through the mobile app and i love their security, your money is safe with monese bank Reviewed on: 14th June 2021
Fredrick mwangi osiemo 's avatar
Fredrick mwangi osiemo

Account blocked & money gone

1
I was using monese since 2019 all was just perfect, in 2020 I got thousand dollar from a relative (it was the first transfer I got) and here my nightmare started monese blocked my account, holded my money and blocked me everywhere else, since 6.6.2020 I never heard back from them expect ( we are still reviewing your account) they never told me why that happened or how to fix it, they never refund my relative his money... They clearly stole me... My experience with monese learnt me to trust just a real bank with branch. Thanks monese for killing my trust even in other apps for ever. [email protected] Reviewed on: 14th June 2021
Amine Baldar's avatar
Amine Baldar
Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 17th June 2021
Monese
Monese

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