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Monese: Money Account reviews

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4.70
Based on 5,954 reviews, last reviewed 21st Aug 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

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Monese Money Account reviews (5954)

Blocked account

1
My account is blocked for 2 weeks. I keep emailing to compliance team and support, but not getting any response back. Was trying to call support team, spend about 1hour waiting on the line , and nobody answered. Can’t access in to my account and money. Petras Petkunas Reviewed on: 23rd June 2021
Petras Petkunad's avatar
Petras Petkunad
Reply from Monese Hi Petras - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 30th June 2021
Monese
Monese

Account unfairly blocked

1
Because of brexit we decided to spend early retirement to France, we needed to upgrade items and pay for a new fosse so transferred money accordingly. So they blocked us. Want to close account but finding it difficult because we are blocked, very poor show Reviewed on: 23rd June 2021
Michael browne's avatar
Michael browne
Reply from Monese Hi Michael - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 23rd June 2021
Monese
Monese

MONESE BLOCKED MY ACCOUNT WITHOUT ANY INFORMATION OR CONTACT DETAILS

1
Monese Bank just blocked my account with my money there and they didn't give any explanation for it. I'm trying to get in touch with the bank, but they don't seem to want to be contacted. No response to my emails and even on the phone they just say that I have to wait for an email that never arrives. In the meantime, they have my money and they really show that they don't care if you need your money or not. Disgusting Monese Bank and attitude. They have a robot that answer the reviews but they do not have staff to answer the emails. No sense. Reviewed on: 17th June 2021
Paulo Kuntz's avatar
Paulo Kuntz
Reply from Monese Hi Paulo - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 17th June 2021
Monese
Monese

Simply the best!

5
Simply the best, that describes everything! Reviewed on: 14th June 2021
Lunte's avatar
Lunte

Best bank so far

5
Easy to use through the mobile app and i love their security, your money is safe with monese bank Reviewed on: 14th June 2021
Fredrick mwangi osiemo 's avatar
Fredrick mwangi osiemo

Account blocked & money gone

1
I was using monese since 2019 all was just perfect, in 2020 I got thousand dollar from a relative (it was the first transfer I got) and here my nightmare started monese blocked my account, holded my money and blocked me everywhere else, since 6.6.2020 I never heard back from them expect ( we are still reviewing your account) they never told me why that happened or how to fix it, they never refund my relative his money... They clearly stole me... My experience with monese learnt me to trust just a real bank with branch. Thanks monese for killing my trust even in other apps for ever. [email protected] Reviewed on: 14th June 2021
Amine Baldar's avatar
Amine Baldar
Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 17th June 2021
Monese
Monese

Account blocked

1
Hi My acc is blocked more than 3 weeks. My money is been there, no money for bills, food and travel to work. With 3 kids and and this problem try to survive. Pleaseeeee helpppp Thanks Valerii Reviewed on: 13th June 2021
Dinu Coguteac's avatar
Dinu Coguteac
Reply from Monese Hi Dinu - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 17th June 2021
Monese
Monese

Monese is a Scam virtual bank and will meet its own waterloo

1
I have opened my Monese account since 2017, I have been getting cash credit from my money changer after crediting them with equivalent in my country currencies as I am not a resident of the UK but I am always in the UK often, but unfortunate my account got blocked by Monese exactly 16th December 2020 and since then Monese as a scam has not given a valid reason why account was blocked because I received 3,000 credit to my account, I sent in the prove of the transfer immediately to show the funds are legitimately transferred to me, but Monese as a swindler has stopped picking calls from my number and responding to my email. They have completely shut me out and avoided to correspond with me over the release of my money, I do not even need this scam account anymore, I just need my money to me sent to me after my account with Monese has been closed. Please I am seeking the help of anyone that can help me with speaking with Monese to release all the money in my account and close down their scam account. Oluwasesan Oduwole Reviewed on: 17th May 2021
loveodu111@gmail.com's avatar
[email protected]
Reply from Monese Hi Oluwasesan - sorry to hear you're having issues with your account. Please bear in mind we can currently only offer accounts to the residents of the European Economic Area, but please stay in touch with the relevant team over email, they'll get back to you with an update as soon as they can. Response date: 19th May 2021
Monese
Monese

Would never recommend Monese to friends and family - brought so much stress to my life

1
Like many others have written, they've blocked my account after I received a refund. They failed to even inform me that my account was blocked until I had sent several emails and spent hours on the phone waiting to talk to someone. My account has been blocked for a week now. I have not been able to go to my job today because I have no money to use. My life savings are in that account. I'm extremely fortunate to have been able to borrow money from friends but can not keep this up. I have rent to pay and will have to pay a late fee if it is missed and I WILL expect Monese to pay for this if this continuous. Completely ridiculous how they can think it's okay to lock someone out of their account (without even notifying them until asked) and provide minimal communication. Can you imagine if ALL of your money was suddenly locked with no one to help you!? How would you pay for food? How would you pay for transit? How would you pay your bills, your rent, getting to work??? I would never wish this stress upon my family or friends, if you are even considering in the slightest Monese for a bank account, save yourself the headache NOW and use Revolut or Monzo instead. Reviewed on: 17th May 2021
anonymous's avatar
anonymous
Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 19th May 2021
Monese
Monese

Frozen account- total ignore

1
Monese send me an email on the 5th of March 2021 - account closed, no reason stated. The information with alternative account to transfer fund's given on the same day, today is 11th of May and no refund. Numeruos emails sent- no answer. Phone them- this question can not be discussed over the phone. People work so hard for their money and have a family to support but surely this is not their business. This matter will be taken further this is for sure. Thanks alot MONESE- Not!!!!! Reviewed on: 11th May 2021
Arturas Afonko's avatar
Arturas Afonko
Reply from Monese Hi Arturas - sorry to hear we weren't able to keep the account open for you. If you've already responded to the email, then please wait for the team to come back to you with an update. They'll be with you as soon as they can. Response date: 12th May 2021
Monese
Monese

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