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Money Wellness: Debt advice reviews

Name: Debt advice
Rating: 4.92 (5448 reviews)

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4.92

Based on 5,448 reviews, last reviewed 26th Apr 2026

1771% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Excellent service Excellent service , helpful and fast communication Reviewed on: 26th April 2026

Latest lowest rating:

1

MONEY WELLNESS IS A SCAM I was going through money wellness for a DRO i got my 60 day breathing space put into place but since that has ended i have not been able to get throu... Read more Reviewed on: 23rd April 2026

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About this product

The advice from Money Wellness is free and impartial.

If you choose to go with one of their recommended solutions, there may be a fee. They also have a free, handy online solutions finder.

Money Wellness reviews help you find out what it’s really like to be a customer. If you’ve used Money Wellness before, you can also leave a review and share your experience.

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Money Wellness Debt advice reviews (5448)

Very friendly understanding helpful considerate polite

Very friendly understanding helpful considerate polite Reviewed on: 20th February 2026

Getting in touch with you is impossible.

Getting in touch with you is impossible. I have tried on several occassions to get through your (presumably) AI call handler, and have ended up in an infinite loop of the same menus, or complete silence on the other end every single time. You haven't provided an email address to contact which will help to actually get through to somone, which has resulted in me having to go directly to the insolvency service themselves for support. This is something I shouldn't have to do given that you are the approved intermediary in my DRO. During the application process for my DRO, your agents were unhelpful a large amount of the time, with one of them telling me I needed to have StepChange explicitly recommend a DRO as the only solution, which is not the case at all. Further, when I had finally gotten through that roadblock, I had to email you multiple times to correct the figures demonstrated in the DRO documentation, during which time I was dismissed multiple times, and no one explained why the figures were so inaccurate. I expressed concerns that went completely unaddressed. Please dont misunderstand - the inability to contact you with any level of consistency is the absolute largest complaint I have. Communicating about this stuff should be easy, efficient, and simple, but it has been a drag the entire time. Reviewed on: 20th February 2026

Reply from Money Wellness Hi Marcus, We're really sorry to hear how difficult it's been to get in touch with us, that's not the experience we want for anyone. We completely understand how frustrating it must have been to feel dismissed or stuck in loops when all you needed was a straightforward conversation. Communication should be easy, and we're sorry it hasn't been. We'd really like the chance to address your concerns properly. Please do email us directly at [email protected] and we'll make sure your message gets to the right person. Thank you for taking the time to share this. We appreciate it. Money Wellness Response date: 23rd February 2026

Everything was explained in a fine detail and I was...

Everything was explained in a fine detail and I was made to feel very comfortable discussing a very personal subject. Very professional and friendly from start to finish. Reviewed on: 20th February 2026

Everything ran smooth and quickly.

Everything ran smooth and quickly. Everyone I spoke to was very helpful and polite. Reviewed on: 20th February 2026

It was good experience.

It was good experience. Customer service great and helpful and would recommend to any one else in the same situation Reviewed on: 19th February 2026

I would like to thank the Money Wellness team for th...

I would like to thank the Money Wellness team for their excellent support during my DRO process. They were professional, understanding, and very helpful at every stage. They explained everything clearly and made a very stressful situation much easier to manage. I truly appreciate their help and would highly recommend their service. Reviewed on: 19th February 2026

Excellent team that go the extra mile for the custom...

Excellent team that go the extra mile for the customers. Very helpful and stress free . Reviewed on: 19th February 2026

Put it of for a long time.

Put it of for a long time. Felt realy comfortable opening up made me feel at ease. From the 1st call to the last was excellent and more. I cant thank u enough. I can breath. That's all ur help. Reviewed on: 19th February 2026

They are very helpfull and understanding.

They are very helpfull and understanding. Things happen to all of us, and they understand and they are very supportive. I reccomend them wholeheartedly. Reviewed on: 19th February 2026

Pleasantly surprising

As someone who was totally overwhelmed by my financial situation money wellness was amazing in the help and support they provided. Reviewed on: 19th February 2026

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Money Wellness: Debt advice reviews

1771% increase in 5 star reviews

250% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Money Wellness: Debt advice now

Money Wellness Debt advice reviews (5448)

Very friendly understanding helpful considerate polite

Getting in touch with you is impossible.

Everything was explained in a fine detail and I was...

Everything ran smooth and quickly.

It was good experience.

I would like to thank the Money Wellness team for th...

Excellent team that go the extra mile for the custom...

Put it of for a long time.

They are very helpfull and understanding.

Pleasantly surprising

Review Money Wellness: Debt advice now

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