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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
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1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
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Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Personal service - polite and friendly. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Great customer service from Adele. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
When completing a maturity application form in order to roll-over into a new ISA product, it is not clear that you are re-investing old ISA funds and not new ISA funds. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We appreciate you leaving feedback regarding our ISA maturity process. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful and friendly staff. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
We love the person to customer service, and the books. Nice and simple. The ladies in the Monmouth branch are always helpful. We are always satisfied. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Monmouth branch. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Easy access. Good rates. Pleasant and helpful staff. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Always helpful, like to keep local and face-to-face staff with a smile. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
I lived for many years in Monmouthshire and wanted to save with you. I was impressed by the friendly, helpful staff who answered all my questions. There are also good rates and a passbook. And Mandy was very informative. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Like the friendly and helpful advice, and accessibility, and great rates. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Everything was very clear and straightforward. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

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