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NatWest: Gold account reviews

Name: Gold account
Rating: 4.54 (365 reviews)

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4.48

Based on 365 reviews, last reviewed 14th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023

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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

Good

Safe and reliable service xxxxxxxxx. Reviewed on: 7th November 2019

Our Account Manager and his team are the best.

That personal touch has been the bedrock of our finance management: assisting with money management following my parents deaths in a sensitive, proactive and compassionate way. Assistant with my Mother -in-laws finances once she moved into a residential home and the sale of her properties. Always at the end of the phone, helpful and willing to go that extra mile. He made difficult situations easier supporting us in a variety of ways with advice, suggestions and good knowledgeable support. Reviewed on: 6th November 2019

Rubbish at best

This bank is stuck in the dark ages. Reviewed on: 4th November 2019

Savings account

Customer service is reasonable but the interest rate is appalling. Reviewed on: 6th July 2019

Closed my account with all my money in now I'm stuck

I banked with natwest for over 14 years I DO NOT RECOMMEND NATWEST as they will just close your account with all my money in and now I have no access to my own money I'm left with nothing all weekend and no family to help out 4 KIDS TO LOOKAFTER THANKS AGAIN NATWEST I want my money from my account I am taking this to court Reviewed on: 21st June 2019

aLL ROUNDER

A good all rounder - wide range of products Reviewed on: 8th June 2019

Poor phone support

Basic account, poor phone support, branches are now pointless Reviewed on: 30th May 2019

Efficient Banking

Very reactive bank, satisfied any requests i have had. Great online banking app. Reviewed on: 11th February 2019

Very Happy.

I'm really happy with my bank and now that everything is online, having immediate access, is something I've started to take for granted. Hence why showing a little appreciation here is the least I can do. As I said; very happy with my account. Reviewed on: 7th February 2019

EASY TO USE APP, GREAT CUSTOMER SERVICE

THE NATWEST BANKING APP IS VERY EASY TO USE, GIVES ALL THE MAJOR FACILITIES AND INFORMATION NEEDED ON A DAY TO DAY BASIS AND IS CONTINUALLY BEING UPDATED TO INCLUDE EVEN MORE FEATURES. WHEN NEEDING TO CALL THE BANK DIRECT THE STAFF A VERY FRIENDLY AND HELPFUL Reviewed on: 6th February 2019

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