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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
93% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Nat West Banking App

5
Excellent App. This App never lets you down. Very efficient. Great safety features. Easy to use. Reviewed on: 18th February 2023

Excellent App

5
I love the Natwest App. Super easy to use and very reliable. Has everything we need Reviewed on: 18th February 2023

The truth

1
Unfortunately I can’t write a review at this time looking at my records Reviewed on: 18th February 2023

Mobile app

5
Exc for managing my banking needs Reviewed on: 18th February 2023

Good service

5
Never had any problems very happy with the service I get. Would recommend to anyone. Very happy Reviewed on: 18th February 2023

Everything I need in one easy to use app

5
The title says it all really. Everything is easy, from setting up standing orders or tracking direct debits to opening savings accounts and transferring money. Advice and help always available. Reviewed on: 18th February 2023

Best back app !

5
Good app, easy to use and very straight forward but also has a lot of great options available aswell. Reviewed on: 18th February 2023

Outstanding

5
Experience I've had on phone and in person has always been second to none. Dont change natwest your perfect Reviewed on: 18th February 2023

Resolved issues quickly

5
It's good to bank were the staff take to understand the issue then give the various options of how to it can be solved. They then take time to show you how to do it yourself. The anything else question is asked and not rushed a quick financial check up can be done so your getting the best account. To summarize you can go to the bank with an issue. They will listen and then solve the problem. Take time to teach how to do it yourself. Then also inform and guide you to remedies if you have this issue reoccur. Reviewed on: 18th February 2023

Excellent

5
Recommend Nat West banking. Excellent customer service Reviewed on: 18th February 2023

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