Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

View other NatWest products

4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

Read all reviews Write a review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Basic Account reviews (2101)

Easy to use

Very good customer service whenever you have any issues and easy to use with all necessary tools. Reviewed on: 18th February 2023

10/10

The best the best the best the best the best the best the best the best Reviewed on: 18th February 2023

Simply the best

I have been banking with them for 58 years never had a problem .I have relocated 4 times still with the same branch. Cannot fault them in any way. Reviewed on: 18th February 2023

Happy customer

Natwest is a straight forward bank with an easy to use service. The staff are great. I have been with them for over 30 years and don't plan on moving. Reviewed on: 18th February 2023

Good

Good service and communication .I love this Reviewed on: 18th February 2023

Straightforward

Had no issues banking with Natwest and app is straightforward too Reviewed on: 18th February 2023

Good but could improve

They attended to me well but once in a the banking I heard staff exchanging unpleasant words with n elderly couple and I thought that wasn’t great customer care. Reviewed on: 18th February 2023

Consistency

As a customer since 2004 I have found NatWest to reliable, readily available and consistent in their way of delivering customer services. I have used their banking app since its launch and can honestly say I can not remember a day it has not worked. I use it daily and it gives me everything I need to do all my money dealing. Reviewed on: 18th February 2023

Banking on the go

In this world time is money, with the mobile app banking has never been so easy! Reviewed on: 18th February 2023

Never had a problem

Always happy to help always a smile and always profesional Reviewed on: 18th February 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Hampden Bank 3.67 from 4 reviews
Current account
from Card One Money 5.00 from 3 reviews
Bank account
from HSBC 3.69 from 1303 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Natwest Rooster Money
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub