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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
88% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Easiest app to use

5
Everything I need to do can be done through the app. No card reader anymore, it’s very efficient Reviewed on: 18th February 2023

All the staff are amazing and polite

5
All the staff are very good and friendly and helpful in all aspects, they are amazing people to have Reviewed on: 18th February 2023

So easy to use

5
I find the NatWest app so easy to use. I’m not very good with money. So the app alerts me when I need to do something. They offer help, but I’ve buried my head in the sand. But I know where to go when I’m ready. Great feeling knowing that you’re cared for. Reviewed on: 18th February 2023

I am with NatWest last 22 years

5
Always excellent service I have received from the NatWest bank. Reviewed on: 18th February 2023

Very good bank. Helpful

5
Help me when I needed a bank account for my work as well as for my personal loan Reviewed on: 18th February 2023

Excellent Bank

5
Very good service provider, staff'also excellent who render customer oriented supports Reviewed on: 18th February 2023

Best bank

5
Very eager to help you when you ring the bank for queries Reviewed on: 18th February 2023

Brilliant bank

5
Always helpful and explain things clearly Reviewed on: 18th February 2023

Easy to navigate

5
Comprehensive app for all my banking needs Reviewed on: 18th February 2023

Fantastic

5
Just fantastic and very easy to use..on the ball with everything not one problem.. Reviewed on: 18th February 2023

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