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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2097 reviews)

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4.50

Based on 2,097 reviews, last reviewed 21st Apr 2025

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Card cloned at ATM and rectified same day we had our debit card cloned from a ATM and Natwest had it all sorted and our account balance restored within the same day. The app is great, lets you... Read more Reviewed on: 21st April 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2097)

The BEST Banking App

Brilliantly easy to use even an idiot could use it... I do. Reviewed on: 18th February 2023

Support

They’re always there whenever you need them day or Night in the branch or online. They sort out the problems straight away Reviewed on: 18th February 2023

Friendly staff

The staff are very helpful when I go into the brach, and the app is very easy to use and easy to navigate around Reviewed on: 18th February 2023

Best bank ever

This bank is so trustworthy and with supportive customer service too Reviewed on: 18th February 2023

Loyal helpful and brillant

Been with NatWest since open my first bank years ago and always been there and always runs smoothly and never have a problem even if did it be fix super quick . Reviewed on: 18th February 2023

5 stars

With Nat West,my dreams are really now.Thank you. Reviewed on: 18th February 2023

Made easy

A great banking app with handy features such as 'get cash', which enables you to withdraw from cash machines even when you don't have your card to hand. Reviewed on: 18th February 2023

Great bank always helpful

Every time I go into the bank or use my bank app on my phone, I always have the best experience with the staff behind the counter and the app is also so easy to use and very self explanatory with many excellent features also easy to use. Reviewed on: 18th February 2023

Best bank

Very helpful staff. Bank with NatWest for years and I don't want to change whatever. The service is excellent! Very pleased with it. It never let me down. Reviewed on: 18th February 2023

Happy banking

Very helpful bank with friendly knowledgeable staff. Reviewed on: 18th February 2023

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