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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
79% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Excellent App!

5
Very easy to use app, constantly improving with great features. Reviewed on: 18th February 2023

Great customer service

4
I’m so happy whit NatWest,great offers and great service Reviewed on: 18th February 2023

Very easy app

5
Very easy app to use easy to chat on i some one on the phone or on the chat Reviewed on: 18th February 2023

Life long customer

5
Friendly, approachable and very professional, they've never let me down Reviewed on: 18th February 2023

Good service politely and helpful staff good service

5
Any time I go to natwest banks any branch feels like I am part of Natwest family and helping Staff to help very happy Reviewed on: 18th February 2023

Very nice

5
I like NatWest, very nice service Reviewed on: 18th February 2023

Customer service

5
Never had any real issues with Nat West either telephone banking or in branh Reviewed on: 18th February 2023

Ok

4
Nice staff I do not have no problem in the bank Reviewed on: 18th February 2023

Amazing bank

5
Good banking app food customer service Reviewed on: 18th February 2023

Great friendly bank

5
My branch has been fantastic and helpful. Firstly getting me set up, then setting my dad up and helping me to sort out accounts etc when my dad passed away. Reviewed on: 18th February 2023

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