Write a review

Go to business site

NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.28 (196 reviews)

View other NatWest products

4.13

Based on 196 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Everything is explained in details, very clearly , e... Everything is explained in details, very clearly , excellent communication and professional service with support when you need it Reviewed on: 17th June 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

Read all reviews See your review

About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (196)

Review of the NatWest, Fixed Rate Mortgage:

Zero rating

It's validating to be able to leave NatWest a review score of zero. I'm tied in to their mortgage with no real prospect of escaping, and they are quite literally ruining my life with their constant errors - wrong amount taken on direct debit, no direct debit taken at all, requiring me to make manual payments when they mess up the direct debit, failing to apply the payments to my account, then hounding me for payment of the amounts that I've already paid. They actually reported one of these monthly debacles to credit reference agencies as a missed payment! In 2023 they did this for six consecutive months, so I ended up taking them to the Financial Ombudsman, who ordered them to pay me a load of compensation. But this year, they've started all over again. I've spent more than ten hours on the phone to them so far in 2024, and the customer service is worse than ever. One member of staff actually blamed me for the error! They'd overcharged me, emptying my bank account and putting me into unauthorised overdraft with my bank, told me reverse the direct debit and make a manual payment for the correct amount instead, sent me an email receipt for payment, didn't apply the payment to my account, then sent me arrears letters telling me I hadn't paid. I literally had a receipt, but they argued that because I hadn't made the payment "correctly" then it was actually a late payment! It's exhausting. Reviewed on: 7th April 2024

Fast Easy Process

Using NatWest was east, clear and great on time. It was the best rate I could get! They have great communications and a very useful app Reviewed on: 22nd February 2023

Easy mortgage

Easy to arrange and easy to manage. Reviewed on: 22nd February 2023

Controlling my mortgage

I love the mortgage bank app. I can see my mortgage reduce every month. I can overpay any time without going into the bank. I can also see what my house is worth. I feel like I'm in control. Reviewed on: 22nd February 2023

Easy to use app

Very good customer service and easy to use app Reviewed on: 22nd February 2023

Amazing Morgage Products

Since I joined Natwest I have received excellent service, Natwest delivered exactly what promised really look afer their customer. Every time my mortgage product expires, Natwest offered me affordable mortgage deals, Initially first two product i had 2years deal, then 3rd one I had for 5 years and I got deal done at 1.64% interest rate which is amazing in current economic situation I so glad & proud to be part of Natwest family. If someone looking for best mortgage deal or fantastic banking o would strongly recommend "Natwest" should be your first choice, trust me you won't regret it so go for it.... Reviewed on: 21st February 2023

Excellent

Excellent customer service. Love using the App to monitor the orogress Reviewed on: 21st February 2023

Review of Natwest

I'm so glad that I bank with Natwest I have my mortgage with them and they were so helpful in getting my fixed rate for me the staff are friendly if you need to contact them through the App they see very helpful I would most certainly recommend Natwest to any friends or family members or anyone I work with. Reviewed on: 21st February 2023

Information

It provides me with all information o need without needing to make a phone call. Reviewed on: 20th February 2023

Excellent service

I have been a NatWest customer for over 20 years now and the level of service is good and to a very high standard. The bank always keeps me up to date with new offers and promotions which is extremely valuable in the current UK financial climate. The Stafford branch are always welcoming and the staff are extremely professional and approachable. Thank you to everyone. Steve F Reviewed on: 20th February 2023

Great mortgage

Great customer service and best mortgage for me. Easy to renew and no issues Reviewed on: 20th February 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Mortgages
from Generation Home 5.00 from 1 reviews
Fixed Rate Mortgage
from Principality Building Society 4.50 from 8 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Rooster card
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub